Come join the Market Development and Strategy team as a Senior Communications Manager for Customer Engagement. This team is building relationships with key customers to codify learnings, build scalable and repeatable processes, and introduce a new way of working for QuickBooks.

The successful candidate will create and engage with top-tier customer panels, communicating insights and telling customer stories across the organization To be successful in this role, you should have a proven track record of developing and executing customer engagement programs. The ideal candidate will be a creative problem solver with excellent interpersonal, communication and presentation skills.

Responsibilities

• Execute on the strategy to develop and nurture a top-tier customer advisory panels. Creating an overall customer panel engagement models. Deepening strategic customer relationships.
• Scale and streamline communications and customer engagement activities.
• Capture customer insights and communicate customer stories across the organization in multiple formats (presentations, videos, messages, etc) to drive customer awareness, empathy and improvement mind-set.
• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization.
• Contribute to codification and sharing of best practices in customer engagement across the organization.
• Monitor and evaluate program performance and customer feedback to ensure customer satisfaction.
• Develop and maintain relationships with key stakeholders, both internally and externally.
• Develop key metrics and capture and analyze data to continuously improve the impact of customer engagement.
• Establish a deep understanding of all of Intuit product offerings.