Senior Manager - Digital Product Solution Design - Envisioning

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Network & Acquiring Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay.

The Network Delivery team within NAS works to deliver a full scale modernized Network including new digital products such as Debit, Account to Account Payments, QR, Tokenization and Local Network solutions to meet the evolving demands of global payment networks and adapt to local needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new types of payments. A role in the Network Delivery team will challenge you to broaden your skillset and industry acumen in a collaborative, diverse and inclusive team environment.

The Sr Mgr Digital Solution Design - Envisioning role is part of the Network Delivery Intake & Envisioning team. The role will focus on supporting the Debit & BillPay strategic priorities, working across Business and Technology teams to interpret business requirements into Agile Features for scrum teams to build and then implement for business partners. This requires breaking down the business requirement/business problem into what drives business value, identifying opportunities for transformation, assessing alternative solutions (particularly industry research), and clearly defining how the final deliverable meets the customer need and fits within the transaction processing lifecycle. The success of the role will depend upon the individual's ability to think strategically, build strong relationships, understand and drive the appropriate business architecture and focus on what delivers business value.

This is a great opportunity for someone wanting to demonstrate a strategic mindset, operate as a core member of a large modernization program and develop innovative payment capabilities.

Job Responsibilities:

• Collaborate with business partners to clarify development scope, associated business value, as well as dependencies, and linkage to strategic roadmaps
• Drive transformation into Network, BillPay, Instruments & Money Movement processes utilizing external research, identifying opportunities to globalize capabilities and conversely, sunset other capabilities.
• Work with business and technology partners to deliver Network, Money Movement, Instruments & BillPay capabilities on the new modernized infrastructure
• Influence, lead and communicate to all levels across a broad range of customers and constituents
• Develop presentations materials for colleagues and Senior Leadership and present your findings in a clear and compelling way
• Develop a technical understanding of the new Network, BillPay and Multi-Rail ecosystems
• Provide consultancy to business partners to ensure that processes and platforms are utilized appropriately

Qualifications

• Ability to think strategically and breakdown business problems
• High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills.
• Outstanding communicator with the ability to translate complicated business needs into technical requirements that can be delivered by technology teams.
• Strong analytical skills with the ability to clearly articulate complexities
• Strong collaboration, presentation and influencing skills
• Driving results and collaborating in a cross-functional and global environment
• Experience eliciting, articulating and documenting business requirements
• Flexibility in supporting various time zones, as this role supports global initiatives

Preferred Qualifications:

• Experience of developing strategy or scope elicitation
• Expertise in Account-to-Account Payments, Authorization, Clearing & Settlement, ATM, Tokenization and Payment processing
• Experience with Agile Delivery Framework
• Experience delivering complex system development

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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