Senior Mobility IT Support Specialist

Austin, Texas

Employer: Esolvit, Inc.
Industry: Computer/Software
Salary: Competitive
Job type: Full-Time

Title: Senior Mobility IT Support Specialist

Location: Austin, TX

Duration: Long Term

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https://candidate.arytic.com/Ijobdetail/1003092

Job Description:
  • Communicates accurate and useful status updates
  • Conduct research on software and hardware products and technology
  • Performs advanced and escalated end-to-end technical support of field technologies utilizing industry best practices
  • Performs systematic analysis for identifying and diagnosing faults and determining root causes
  • Performs advanced system administration functions
  • Tickets - IT target response/resolve times
  • Touch base with each customer group daily
  • Performs complex hardware, software, and applications support and preventative maintenance
  • Ensure software updates (lifecycle management) and perform timely patching with minimal end-user disruption
  • Review vulnerability reports, remedy non-compliance and note exceptions
  • Test technologies per documented test plans (and develop not-yet-created test plans)
  • Perform or coordinate timely hardware repairs, coordinating with IT business, vendors
  • Manage/provision/reclaim equipment, spares, etc. per COA/AE policies and processes
  • Update asset management system with inventory and asset changes per policy/process/training
  • Coordinate with CTM Wireless to ensure timely service to AE business teams
  • Participation in after hours on-call rotation

Required Skills:
  • 8 years of experience in providing end-to-end support of mobile users, devices, accounts, applications, and connectivity/communications. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Properly documents service records and manages customer expectations. Demonstrates awareness of standards and regulatory requirements related to assigned tasks.
Preferred Skills:
  • 8 years of experience in deploying and supporting end-to-end mobile users and technologies
  • 3 years of experience in supporting mobile device lifecycle (image, configure, update, upgrade, reclaim)
  • 5 years of experience in configuring and troubleshooting connectivity via enterprise tools such as Net Motion
  • 5 years of experience in using ServiceNow or similar enterprise ticketing and knowledgebase system
  • 3 years of experience in remotely updating/patching computers via SCCM or similar enterprise tools
  • 3 years of experience in supporting mobile/field users
  • 8 years of experience in documenting processes and procedures
  • 5 years of experience in troubleshooting and supporting client/server solutions
Created: 2024-04-30
Reference: 724
Country: United States
State: Texas
City: Austin
ZIP: 78749

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