Salary Range:

Salary commensurate with experience and qualifications

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences , Cox School of Business , Lyle School of Engineering , Meadows School of the Arts , Simmons School of Education and Human Development , Dedman School of Law , Perkins School of Theology and Moody School of Graduate and Advanced Studies .

SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position:

This role is an on-campus, in-person position.

The Senior Network Technician maintains, troubleshoots and analyzes network related issues on the SMU data network. This position will work in a small team environment within Central IT, but will have significant interaction with other University Departments to address their needs and issues. This position will be expected to manage multiple priorities will providing excellent customer service.

Essential Functions:

• Daily monitoring and completing campus network related tickets involving moves, adds, and changes related to computer networking which may include troubleshooting, replacing or installing new network components which are technical in nature.
• Assisting with design and implementation of computer networking for new construction, renovation, and ad-hoc projects. Including estimating, documenting, and installing network related components. Working on project teams for specific areas of responsibility.
• Identifying, developing, and taking ownership of short and long-term plans for in-field areas of improvement. This individual will collaborate with internal SMU teams toward completion of these plans in a constructive and efficient manner.
• Provide oversight and administration for overall data network closet equipment, presentation, and improvements.
• Other duties as assigned by supervisor

Education and Experience:

A High School Diploma, or equivalent, is required for the role. A Bachelor's degree is preferred.

A minimum of three (3) years of experience is required.

Previous experience troubleshooting TCP/IP protocols, VLAN configurations, and network technologies such as DNS/DHCP is required. Previous experience working within a large complex organization is desired.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Preferred certifications: CCENT/CCNA, BICSI, Network

Physical and Environmental Demands:

• Bend, Squat, Stand
• Crawl, Climb, Kneel
• Walk for long distances
• Reach above shoulders
• Handle objects (dexterity)
• Carry lift up to 50 lbs
• Sit for long periods of time
• Exposure to dust, fumes, gases, radiation, and microwave
• Work in confined quarters

Deadline to Apply:

This position is open until filled.

Priority consideration will be given to those who apply by July 10, 2024.

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu .

Benefits:

SMU offers staff a broad, competitive array of health and related benefit s. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities , including tuition benefits .