Senior OneAdmin Planning & Operations Manager

OneAdmin Planning & Operations has an immediate opening for a Permanent position as a Senior OneAdmin Planning and Operations Manager at the Staff Services Manager II (Supervisory) level. This position is responsible for building a high performing, proactive and engaged team while managing the operations of the AskAdmin unit. AskAdmin performs the handling and processing of requests for administrative services through the Case Management System (CMS), phone system, and general email inbox. In this role the SSMII ensures the performance of AskAdmin to achieve initiatives/goals. They develop and maintain a quality management strategy, follow up on complex Ad-Hoc requests, provide training and resources to professionals and managers, and establish business relations with internal and external stakeholders.

Desired characteristics of this position will include and is not limited to:

• Direct experience in managing a team that deals with a high volume of calls, cases and/or email inquiries
• Experience in triaging cases to multiple HR and Administrative groups and problem solving before escalating to Tier 2 teams.
• Experience in creating reports to assess the performance of a team or unit
• Familiarity of existing OneAdmin Systems, including the OneAdmin Case Management System, OracleHR, and MyStateFundCareer
• Build and maintain effective relationships between business units
• Exceptional interpersonal and strong managerial ability
• Ability to develop and engage team into a high-preforming team
• Proficient in handling multiple priorities
• Knowledge of State Fund policies and procedures

Desired Qualifications

• Ability to create metrics to evaluate the performance of unit
• Ability to analyze and evaluate requests submitted through a variety of channels
• Experience in preparing written scripts, reports, and recommendations
• Strong written and verbal communication skills
• Ability to independently research through a variety of databases, in order to provide feedback and determine the best solution
• Strong background in Microsoft Excel, Word, and PowerPoint
• Experience in preparing reports in Microsoft Excel
• Ability to coordinate, facilitate and create/give presentations
• Ability to work collaboratively across functions toward shared objectives
• Ability to inspire and coach a high performing team

New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate salary range may be based on education or experience identified in your state application.

You will find additional information about the job in the Duty Statement .

Working Conditions

To be considered, you must provide a fully completed STD 678 application and resume via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Candidates must reside in California to be eligible for this appointment.

Telework may be available and is subject to change based on State Fund guidelines and business needs.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-451750

Position #(s):
402-802-4801-XXX

Working Title:
Senior OneAdmin Planning & Operations Manager

Classification:
STAFF SERVICES MANAGER II (SUPERVISORY) $7,643.00 - $9,496.00

# of Positions:
Multiple

Work Location:
Solano County

Telework:
Telework

Job Type:
Permanent, Full Time

Facility:
Talent Acquisition/Staffing

Department Information
State Fund is California's largest provider of workers' compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance.

Special Requirements

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/14/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund
Mailing Address
Attn: JC-451750 CA
PO BOX 659015

Sacramento , CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund
Talent Acquisition/Staffing
JC-451750 CA
2275 Gateway Oaks Drive

Sacramento , CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - In no more than two pages, please provide numbered responses to the following questions:
  
• Outline your experience in creating a report to measure the effectiveness or a team or unit.
• Describe your experience being a leader in a call center / help desk environment.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits
State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS), Retirement (CalPERS), Employer Health and Consolidated Benefits Contributions, Dental, Vision, 401(k) and 457 Deferred Compensation Plans, Employee Assistance Program, Group Legal Services Insurance, Holidays, Vacation/Sick/Other Paid Leave, Flex Elect Reimbursement Program, Wellness and Recognition, Alternate Work Schedules, Transit Pass Program, Tuition Reimbursement, Dependent Scholarship Program, Leadership Training, Mentoring Program
https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Carl Agulo
(800) 499-8668
CAgulo@scif.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Rosa Gil-Robles
(800) 499-8668

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Acknowledgement

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

By applying to this position, you are also acknowledging that you have received the following information:

• California State benefits
• Duty statement/Job Description
• Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.