Senior Operations Manager

Responsibilities for this Position
Location: USA MD Home Office (MDHOME)
Full Part/Time: Full time
Job Req: RQ184801

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
NACI (T1)

Job Family:
Business Operations

Job Qualifications:

Skills:
Communication, Leadership, Operational Metrics, Operations Management, People Management
Certifications:

Experience:
10 + years of related experience
US Citizenship Required:
No

Job Description:

Operations Sr Manager

We are GDIT. We take pride in providing our clients with the data they need to make important decisions that impact the world around us.

You make GDIT your place by delivering insights to help our clients make impactful changes real. By owning your opportunity at GDIT, you'll become a critical part in how we successfully solve our clients' biggest challenges. Our work depends on an Operations Manager joining our team to remotely support the Centers for Medicare and Medicaid Services (CMS) activities for the Premium Stabilization Program (PSP) program. Work visa sponsorship will not be provided for this role.

At GDIT, our people are at the center of everything we do. As an Operations Manager supporting CMS, a typical day will include:

• Oversees day-to-day operations of the Risk Adjustment and Reinsurance (RARI) projects
• Follows Program Leadership's directives associated with this position.
• Develops an understanding of strategic business needs and provides insight and recommendations to program leadership for solutions to meet business objectives
• Serves as Subject Matter Expert (SME) for CMS External Data Gathering Environment (EDGE) projects, CMS Division of Financial Transfers & Operations (DFTO), Risk Adjustment Data Validation (RADV) and Idependant Dispute Resolution (IDR) on the Premium Stabilization Program (PSP); manages and supports PSP Product Owners
• Responsible to meet required contractual performance metrics such as SLAs, and KPIs
• Collaborates with various stakeholders and team members to analyze requirements and monitor schedule/risks
• Provides leadership to staff on Operational Metrics, Education, Training, and Outreach, and Customer Support Service desk teams.
• Identifies opportunities for improvement by collaborating with CMS CCIIO leadership and other members of the internal program management team to develop new work products, operational methods, and training materials
• Leads client engagements, including marketing and proposal development, delivery, and execution
• Drives client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders
• Manages workload for team members and report on project/tasks assignments of all team members on a weekly basis.
• Assesses engagement performance, risks, issues, and impact on solution and service delivery commitments, client relationship
• Builds and maintains high-performance teams

WHAT YOU'LL NEED TO SUCCEED:

• Bachelor's Degree + 12 years of project management and or supervisory experience
• Experience managing or leading small and large teams for Waterfall, ITIL, and/or Agile development frameworks
• Proficient using MS Office tool suite
• Ability to understand and document customer business requirements
• Ability to engage and lead discussions and meetings, understanding of team dynamics and working well within a team structure
• Superior written and oral communication skills, interpersonal and professional interactive skills; ability to effectively present information and respond to questions from clients and internal stakeholders
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

• PMP, Agile, and/or ITIL certifications
• Ability to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail
• Mastery of organizational and project management skills, including the ability to plan, prioritize, and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
• Ability to manage large, complex projects and use time effectively
• Self-motivated, well-organized, and strict attention to details.
• Display willingness to make decisions under pressure that impact internal and external stakeholders; exhibit sound and accurate judgment; make timely decisions.

GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.