GENERAL SUMMARY:

Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self-Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

-Actual job duties may vary by department (see Addendum B for more detail)

-Perform administrative duties under minimal supervision at the highest proficiency level.

-Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.

-Provide guidance and help to other to resolve complex issues and problems.

-Provide feedback to Supervisor and input into evaluating performance of staff. Assist with annual competency assessments.

-Assist Supervisor with interviewing for new staff.

-Assist with orientation and training for new and current staff.

-Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

-May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.

-Assist with training and orienting staff as needed.

-Provide cross coverage as needed.

-Assist with special projects as directed.

-Follow HIPAA guidelines for the management of patient privacy and confidentiality.

-Other duties, as assigned.

Qualifications

QUALIFICATIONS:

-Level of education required:

-Minimum of a high school diploma or GED.

Work experience required:

-Minimum three years medical office or administrative support experience required.

-Some additional training in office systems or other post high school education preferred. Associate's Degree or higher level education preferred, but not required

SKILLS/ABILITIES/COMPETEMCIES REQUIRED:

Technical skills required:

-Knowledge of practice operations and standards.

-Understanding of procedures including filing, copying, scanning, printing, and faxing.

-Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.

-Organization Skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.

-System Skills: Advanced computer skills. Ability to use all applicable applications at highest competency level.

-Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.

-Understanding of the appropriate use and importance of related forms.

-Advanced understanding and use of medical terminology.

-Advanced comprehension of insurance types and referral process.

-Advanced comprehension of registration and fiscal information.

-Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.