Senior Program Manager, Learning & Development
San Diego, California
Employer: Intuit
Industry:
Salary: Competitive
Job type: Full-Time
At the center of any world class services organization is a learning and development team that enables sustainable growth with speed and quality. Intuit's mission is to power prosperity around the world and our financial experts are at the core of that strategy. Our customers face a range of problems in their financial lives and seek human expertise for confidence in times of need. Intuit Academy is at the forefront as a true foundational learning platform that builds expert skill and capabilities, creates new sourcing pipelines, and enables an internal talent strategy that drives results. Through Intuit Academy, we delight our experts so they can delight our customers. We want you to be part of that!
Join the Intuit Academy Learning & Development team as a Staff Program Manager of Expert Learning Experiences. Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products (e.g. TurboTax, QuickBooks, ProConnect, etc.). The growth and development of this population is critical to our customers' success. Ensuring new and returning Experts get onboarded, trained, receive ongoing development, and are supported in an effective and efficient manner is our team's mission. We are an innovative team working to transform learning experiences to reinforce us as the Expert Network of Choice!
Responsibilities
Learning Champion:
Influential Business Partner:
Learning Experience Innovator:
Data and Technology Strategist:
Join the Intuit Academy Learning & Development team as a Staff Program Manager of Expert Learning Experiences. Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products (e.g. TurboTax, QuickBooks, ProConnect, etc.). The growth and development of this population is critical to our customers' success. Ensuring new and returning Experts get onboarded, trained, receive ongoing development, and are supported in an effective and efficient manner is our team's mission. We are an innovative team working to transform learning experiences to reinforce us as the Expert Network of Choice!
Responsibilities
Learning Champion:
- Promotes a learning and growth mindset that aligns with our Intuit values, to build a continuous learning culture.
- Responds and adapts to change through collaboration and experimentation.
- Provides learners the opportunity to develop new and expanded skills and celebrates learner achievement.
- Coaches and mentors others on the development of craft skills, empowering people to grow and do the best work of their lives.
- Recognizes the preferences and motivations of learners, to increase the effectiveness of learning offerings and maximize learning potential.
Influential Business Partner:
- Builds strong, trust-based partnerships and creates inclusive environments by cultivating diversity of thought.
- Understands business strategy to deliver impactful learning offerings which accelerate Intuit's Big Bets.
- Communicates effectively with a diverse set of stakeholders to influence learning and upskilling initiatives.
- Uses empathy and customer obsession to solve for stakeholder needs.
Learning Experience Innovator:
- Applies instructional design methodology including needs analysis to uncover measurable behaviors required for the role, resulting in performance-based outcomes.
- Applies design thinking, and rapid prototyping to solve customer problems.
- Creates content and experiences that engages learners with varied learning preferences and accessibility, including relevant practice to ensure application of learning.
- Manages and curates content using a process that is both sustainable and efficient.
- Leverages existing and explores new tools and capabilities, in collaboration with the Intuit learning community.
Data and Technology Strategist:
- Reads, works with, and analyzes data to make confident decisions that drive business outcomes.
- Ability to extract insights from data to optimize each step of the learning journey of our customers.
- Ability to use Data storytelling to effectively communicate insights from a dataset using narratives and visualizations.
- Awareness of One Intuit L&D Tech Stack and tool/capabilities availability to solve learner use cases (e.g. Degreed, Docebo, Credly, Rise, Storyline, Synthesia).
- General working knowledge of the SAAS industry, learning platforms, and a curiosity around future technologies and trends (e.g. AI, VR, Metaverse, practice, etc.).
Created: 2024-10-08
Reference: 2024-63930
Country: United States
State: California
City: San Diego
ZIP: 92109
Similar jobs:
-
Applications Developer (0652U), Research Teaching and Learning - #72815
Berkeley University of California in Berkeley, California💸 $130000.00 per year -
Sr. Partner Development Specialist, Generative AI \u0026 Machine Learning, AI/ML Service Acceleration Team (APN)
Amazon in East Palo Alto, California💸 $133200 per year -
ML Embedded Software Development Manager, Annapurna Labs Machine Learning Accelerators, AWS
Amazon in Cupertino, California💸 $166400 per year -
Director, Global Learning & Development, Community Operations
Uber in San Francisco, California💸 $194000 per year -
Nursing Professional Development Specialist, System Programs (Continuing Education, Certification, Learning Management System)
UCLA Health in Los Angeles, California💸 $289400 per year -
Senior Software Developer, Machine Learning, Google Cloud Platforms
Google in Mountain View, California -
Sr Advisor, Learning and Development [HYBRID]
Southern California Edison (SCE) in Irwindale, California -
Technical Program Manager III, Digital Learning and Development, Cloud Education
Google in Sunnyvale, California -
Learning & Development Advisor [HYBRID]
Southern California Edison (SCE) in Irwindale, California -
Senior Machine Learning Engineer, SWE Developer Productivity
Apple in Cupertino, California -
Learning & Talent Development Program Manager - Hybrid
City of Hope in Irwindale, California -
E-Learning Web Developer, AppleCare
Apple in Elk Grove, California -
Leadership Development Learning Designer
Meta in Menlo Park, California -
Learning & Development Specialist
INTELLISWIFT INC in San Jose, California💸 $32.00 - $38.62 per hour