Senior Project Manager

Description
The Sr. Project Manager will support a paging tool Implementation for our client.

You will be implementing xMatters/Everbridge and decommissioning the old tool.

This role will require a seasoned Sr. Project Manager that can manage multiple work streams, collaborate with project managers on complex programs and work closely with the Program Manager on detailed project status.

The ideal candidate will have IT Service Management and ServiceNow experience, as well as agile and waterfall experience.

Project Management Duties:

Support the Client Delivery Leader through all duties to support the overall execution of the project/initiative.

This includes driving collaboration, alignment and integrated delivery for a given project/initiative.

Document scope, timeline, resource plan, and stakeholders.

Lead the project team through each phase of the project.

Identify and manage all issues and risks on the project; escalate items timely.

Ensure that all the project tasks and deliverables remain on track and within cost.

Manage the project folder and related documentation, ensuring decisions and status updates are captured timely.

Communicate and maintain project progress and decisions via meetings and status reports on a regular basis and on demand based on stakeholder need.

Establish and manage realistic and committed project schedules; taking into consideration deadlines, dependencies, resources, and costs when making changes and decisions to schedule.

Ensure that the Project Team shares a common understanding of the project, that adequate resources are being applied consistent with the set timeframe.

Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders, as required for the given project.

Establish a project site and organize and maintain project documentation to support needs.

Track financial spend against budget on third party purchases where needed.

Maintain stakeholder list, develop communication plans, and assist with creating communications deliverables as needed.

Use the following technologies: Microsoft: Teams, SharePoint, Outlook, Excel and PowerPoint; Jira

Measure project performance to identify areas for improvement.

Adjust project management approaches as needed, based on industry best practices and professional judgement.

Facilitate discussions to drive decision making, share information and collect information, as required by the project.

Proactively manage change control and communicate impact in project scope, identify risks/issues, and devising contingency plans.

Deliverables for each Project to be created and/or maintained

Lean Business Case (justification, deliverables, milestones, level of effort by resource type, budget, schedule)

High level Gantt chart and detailed project workplan/Schedule

Stakeholder List

Communications Plan

Resource Schedule

Weekly Status Updates

Executive Updates (e.g. PPTs) as needed (frequency TBD)

Issue/Risk Log

Project budget/forecast

Others as required, based on business need.


Must have experience:

10+ years of IT project management

5+ years of IT service management and ServiceNow experience

Experience at communicating at all levels (team to executive)

Understanding of Waterfall methodology

Proven working experience in project management through all facets of project lifecycle.

Proven track record to drive results and navigating challenges successfully.

Sr. PMs should have experience coordinating work across PMs in a matrix environment, able to provide roll up of status and metric reporting, have exceptional issue management skills, and have experience defining roles and responsibilities on projects to bring clarity on the accountability of work across team members.

Key Preferred Skills:

Planview experience and be familiar with managing project resources, financial planning, etc. Not a must and can be trained.

Excellent Communication – oral and written.

Ability to lead teams through planned schedules and proactively address issues/risks.

Proficient in creating effective PowerPoint presentations.

Flexible to be in details and at summarized/high-level.

Strong familiarity with project management software tools, methodologies, and best practices; Client  uses Jira, Smartsheet, Teams, O365

Solid organizational skills including attention to detail and multitasking skills.

Effective resource estimating skills.

Self-starter with a strong work ethic, who sets high standards for self and others and demonstrates enthusiasm for the mission of the team.

Education: Bachelors Degree