Senior Technical Program Manager (Mailchimp)

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, QuickBooks, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.

Come join Mailchimp in the Product Development Operations team, as a Senior Technical Program Manager. This role is responsible for accelerating delivery of complex capabilities and programs across the platform.

We are looking for a strategic, creative problem solver who can influence stakeholders across the organization, lead high-visibility high-impact programs end-to-end to deliver business results.

Responsibilities

• Partner with Business and Technology leaders to execute the strategy for one or more key programs across the Mailchimp platform.
• Drive multi-phase program roadmaps across multiple contributing teams.
• Develop program charters ensuring the scope aligns with business priorities.
• Develop & deliver program plans that encompass all phases of planning, implementation, production readiness and support defining a cross-functional program structure.
• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.
• Establish program operating rhythms leading cross-functional meetings and fostering teamwork. Quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions. Communicate results clearly and in actionable form.
• Communicate progress, report status, providing relevant insights across organizational boundaries and levels from individual contributor to senior executive.
• Manage and track program execution to ensure successful, high-quality, on-time delivery by working through risks, and interdependencies.
• Promote collaboration and coordination across broad categories of Stakeholders.
• Partner with business unit and platform product management, and product development leadership to identify benefits, short- and long-term trade-offs and balance the needs of all stakeholders.
• Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise. See opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.
• Partner with other Technical Program Managers to define, socialize and implement organization-wide processes.