Service Account Manager - 100% Remote
Dallas, Texas
Employer: TSP
Industry:
Salary: Competitive
Job type: Full-Time
Are you considering a career change with the opportunity to work for a company that cares for you? This is it - join our team today as a Service Account Manager. At TSP, we have a proven track record of excellence, largely due to our unique perspective.
Both in life and in business, you get back what you give. So, we pledge to care for and invest in our people and the communities where we live, work, and play. TSP's recognition, philanthropic and training programs, and comprehensive benefits plan are just a few ways we accomplish this.
AS AN ACCOUNT MANAGER, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES:
TO BE SUCCESSFUL, YOU'LL NEED EXPERIENCE SUCH AS:
ADDITIONAL INFORMATION ABOUT THIS ROLE:
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Both in life and in business, you get back what you give. So, we pledge to care for and invest in our people and the communities where we live, work, and play. TSP's recognition, philanthropic and training programs, and comprehensive benefits plan are just a few ways we accomplish this.
AS AN ACCOUNT MANAGER, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES:
- Own the overall customer service delivery relationship, orchestrating the customer experience in our largest and most strategic accounts
- Responsible for service delivery of: inventory management, best practice guidance, support engagements, and customer training opportunities
- Communicate service updates regarding support escalations, incident tracking, problem identification, root cause analyses, and issue resolution
- Serve as customer advocate and effective conduit into various internal teams, including Sales, Support, Engineering, Product Management, Legal, Finance, and executive leadership
- Use executive level communication skills to effectively manage stakeholder relationships
- Establish yourself as a trusted advisor and subject matter expert through regular operational and strategic management reviews, including proactive risk analysis, deployments, migrations, capacity planning, and expansions
- Accelerate customer's business priorities and operational objectives through analyses of environment, roadmap, and IT initiatives
- Craft and deliver strategic customer experiences that increases customer contract value, customer satisfaction, and brand loyalty
- Collaborate with internal account teams to identify new, customer-inspired opportunities and business solutions
- Manage and coordinate implementations within prescribed change control windows
- Develop and maintain a deep understanding and knowledge of Pure's products and services
- Participate in sales and services growth planning, technical and support escalation sessions, root cause analysis delivery, and customer training opportunities
- Conduct quarterly on-site review and roadmap discussions
TO BE SUCCESSFUL, YOU'LL NEED EXPERIENCE SUCH AS:
- Experience in a customer satisfaction/success focused environment
- Ability to influence cross functionally and in a matrixed environment
- Excellent collaboration, organization, project management, presentation, and problem-solving skills
- Outstanding writing and verbal communication skills; including the ability to clearly articulate technical issues to technical/non-technical audiences, and explain business impact through reports and presentations to customer and Pure leadership
- Demonstrated ability to handle critical issues, drive discussions, and present internal and customer issues at the executive level
- Ability to manage multiple customers, projects, and tasks, with effective time management capabilities
- Bachelor's Degree and/or equivalent work experience is required
- 5 + years experience in customer success, professional services, or similar roles preferred
- Prior experience and knowledge of the storage or adjacent industry
- ITIL, PMP, PMI, or Six Sigma certifications are a plus
- Previous Salesforce/ServiceNow experience is a bonus
ADDITIONAL INFORMATION ABOUT THIS ROLE:
- View our benefits information: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
- REMOTE
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Created: 2024-06-20
Reference: EUYNOGAb6K4x
Country: United States
State: Texas
City: Dallas
ZIP: 75287
Similar jobs:
-
Strategic Account Manager (Plano - Hybrid)
Intuit in Plano, Texas -
Senior Account Manager - Commercial Lines
USI Holdings Corporation in Dallas, Texas -
Technical Sales Account Manager- Asset Care Services
Veolia in Houston, Texas💸 $85000 - $110000 per year -
Junior Account Manager, Partnership Marketing
AEG in Fort Worth, Texas -
CSC Account Manager
Amazon in Austin, Texas💸 $63300 per year -
Channel Account Manager- Industrial Automation Connectivity
Koch Industries in Austin, Texas -
Surety Account Manager
USI Holdings Corporation in Houston, Texas -
Account Sales Manager
Red Bull in McKinney, Texas -
Director, Energy Account Management - Remote
EPAM in Houston, Texas -
Associate Technical Account Manager
Yardi in Irving, Texas -
Employee Benefits Sr. Account Manager
USI Holdings Corporation in El Paso, Texas -
Associate Technical Account Manager
Yardi in Irving, Texas -
Associate Technical Account Manager
Yardi in Austin, Texas -
Strategic Account Management Specialist
Ascension Health in Round Rock, Texas -
Senior Commercial Lines Select Account Manager II
USI Holdings Corporation in Dallas, Texas -
Key Account Manager - Oil Free Air Compressor
CSG in Houston, Texas -
Copy of Account Manager
Veolia in Houston, Texas -
Account Manager - Water Treatment Chemicals
Veolia in Dallas, Texas -
Account Manager - Surety
Lockton, Inc. in Houston, Texas -
Regional Account Manager, Retail - Texas (Remote)
James Hardie Building Products Inc in San Antonio, Texas