Service Assurance Engineer (flex-hybrid)

Description

Under direction of the Service Assurance Manager and as a member of the UCLA Health Digital Technology (DGIT) team, the Systems Engineer is responsible for:

• application enablement (Box, Atlassian, other)
• multi-platform desktop engineering (image creation/validation)
• GPO management
• enterprise desktop patching and remediation (SCCM, JAMF)
• Tier 3 desktop support and related technical service delivery

This role will help ensure that services and projects are well managed, adhere to appropriate standards and governance, meet business expectations, and are operationally supportable. This position is expected to maintain appropriate documentation for service and system deployments and adhere to ITIL process governing request, incident, change, and configuration management.

Candidates must have proficient time management skills to work in a dynamic operations environment with varying priorities and schedule demands. Excellent communications skills are required for collaboration with technical and non-technical individuals of the university.

This individual will have a diversified background of technical IT experience plus a superior, service-oriented approach. This role will participate in an on-call support rotation to deliver 24/7 support for business-critical systems.

This is a flex-hybrid role which will require you to be onsite at least 5% of time or as required by operational need; there are no reimbursements for travel to "home office" location. Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated and are subject to termination.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $102,500 - $227,700 Annually. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately $120,000 Annually.