Service Coordinator

Job Title: Service Coordinator

Location: Arlington Heights, IL

Industry: Manufacturing

Pay: $24-26/hr (based on experience)

About Our Client:

Addison Group is hiring on behalf of our client, a respected organization in the service industry, seeking a qualified candidate to replace an outgoing team member. This role offers a structured training period, provided by the current employee, and an opportunity to work in a collaborative team environment.

Job Description:

The Service Coordinator will be responsible for managing invoicing, coordinating service requests, and acting as a liaison between internal teams and customers. You'll support the service department's efforts by ensuring accurate data collection and communication, which allows for timely billing and project management.

Key Responsibilities:

• Prepare customer invoices, requisitions, and account-related documentation.
• Use cloud-based management systems (Salesforce, Epicor ERP) to coordinate service requests and billing.
• Work with internal management to resolve escalated issues and provide updates on progress.
• Communicate with customers to address billing disputes, scheduling, and project-related inquiries.
• Handle customer inquiries.
• Collect and analyze data for reporting and presentations.
• Maintain strong working relationships with customers and partner companies.

Qualifications:

• 3+ years of experience in customer service, invoicing, and billing.
• Experience within the service industry.
• Strong proficiency with Microsoft Office and general technical skills.
• Bilingual skills are a bonus, though not required.