Service Delivery Manager (SDM)

Fremont, California

Employer: Iron Systems
Industry: Operations
Salary: Competitive
Job type: Full-Time
Preferred Skillsets: Project Management Experience
  • Project Transition, Staging Management, Service Helpdesk Management.
  • Best practices, work instructions, processes, tools ensuring timely deliveries with proactive approach towards resolutions.
  • Strategy and Synergy - identify the right resource & new delivery methodology.
  • Effective decision making and excellent written and verbal communication.
  • Gathering, analyzing, and defining business requirements, creating global metrics, trend charts etc.
  • Establish & implement effective programs and process.
Preferred Skillsets: Technical Experience
  • Maintains awareness of new and emerging wireless technologies and the potential application on client Engagements.
  • Software or Hardware Design Process, Testing and Product Life Cycle Management knowledge.
  • Cloud, Networking and Server System technologies knowledge.
  • Asset Management knowledge.
  • Forward and Reverse Logistics (RMA/Returns) knowledge.
  • Enterprise infrastructure project planning, release management and help desk expertise.
  • Vendor compliance management & program governance via KPI metrics.
Work Experience:
  • 15+ years of Enterprise IT Infrastructure, Data Center Infrastructure, Telecom Industry experience or equivalent.
  • 10+ years of experience leading global project managers and engineering team, delivering business value using technology solutions in high-tech operations space.
  • 2+ years of experience managing product test labs.
Equivalent Qualifications:
  • Bachelor's in information technology or equivalent.
  • PMP, Prince2, Six Sigma, ITIL, CTPM Certification or equivalent.
  • Agile Project Manager, Scrum Master or equivalent.
  • Cloud Technology, CCNA, JNCIA Certification or equivalent.
Created: 2024-08-30
Reference: a4vVp0000001GM5IAM
Country: United States
State: California
City: Fremont
ZIP: 94536

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