Service Desk Analyst

Philadelphia, Pennsylvania

Employer: Experis
Industry: 
Salary: Competitive
Job type: Full-Time
Title: Service Desk Analyst
Required Skills:
  • 2-3 years' experience in IT/Help Desk role
  • Ability to troubleshoot the below issues (ALL troubleshooting is done over the phone)
    • Windows, Network, Hardware, Laptop, Monitors, Printers, Wifi, VPN etc.
      • Hardware: HP
  • Experience trouble shooting MS Outlook (Microsoft Shop)
  • Familiar with ServiceNow ticketing system (Comparable systems will also be considered)
  • Being able to handle 40-60 calls a day, with Janney aiming for a response time of just 2 minutes.
  • Soft skills
o Professionalism
o Strong communication abilities
o Excellent customer service skills
o Confidence (have to be able to have confidence and be comfortable helping others)

Nice to Have:
  • Basic skills in Excel, Word, and PowerPoint. Advanced knowledge isn't required as the team has experienced technicians in these areas.
  • Familiarity with iOS, Mac, iPhone, iPads, and Android devices.
    • Not a Mac-focused environment (only five in the company), but their clients do use these devices.
  • Familiarity with Thomas Reuters financial applications
Created: 2024-06-13
Reference: 317151
Country: United States
State: Pennsylvania
City: Philadelphia
ZIP: 19154

Similar jobs: