The ideal candidate for the IT Support Specialist position should possess exceptional communication skills and a pleasant phone demeanor. They must demonstrate strong customer service and IT support skills, catering to both senior clients and employees. Patience and a commitment to prioritizing quality over ticket quotas are essential. A minimum of 2-3 years of experience in IT support, preferably with a background in Helpdesk or service desk, is required. The candidate should prioritize first call resolution and exhibit expertise in ServiceNow support, Windows, MS Suite, Mac, Windows, Android, iPhone, Cisco AnyConnect, VPN support, Active Directory, SCCM, and remote support. Familiarity with Intune and mobile device configuration is a plus. Proficiency in troubleshooting Windows operating systems, hardware, and software is expected, along with hands-on experience in display, keyboards, monitors, and hardware repairs. Familiarity with financial applications is advantageous, and the candidate should be able to speak confidently to all aspects of their resume. You MUST be willing to work 1030am-7pm EST.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

2+ years of experience in IT support, with a preference for Helpdesk or service desk background

Demonstrate strong customer service and IT support skills, catering to senior clients and employees

Experience with tools such as: ServiceNow support, Windows, MS Suite, Mac, Intune (Mobile) Android/iPhone, VPN support Cisco AnyConnect, Active Directory, SCCM, and remote support.

MUST BE ABLE TO PASS A CREDIT CHECK

Must be able to work 1030am-7pm EST.

Nice to Have Skills & Experience

Financial Services experience Merrill Lynch, Vanguard, Thomson Reuters, etc.

Experience with SCCM & Intune

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.