Piper Companies is seeking a Service Desk Manager for a world leading technology organization in Los Angeles, California. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood/UCLA. The Service Desk Manager will serve as a leadership role implementing and improving processes, tooling and alignment to the overall organization.

Responsibilities for the Service Desk Manager include:

• 24 x 7 IT Support
• Create new processes and improve customer satisfaction
• Work with all stakeholders across the organization to learn more about their needs, requests, and feedback

Qualifications for the Service Desk Manager include:

• Ability to work onsite hybrid 3 days a week
• Leadership experience with IT Service Desk
• Must have experience managing service desk in 24x7 environment
• Strong ServiceNow ITIL background
• Must be strong enough to help hands on if needed

Compensation for the Service Desk Manager includes:

• Salary Range: $150,000 - $175,000 based on experience. Plus full benefits package and bonus
• No sponsorship or C2C arrangements

Keywords: Service Desk, 24x7, ITIL, ITSM, Servicenow, Management, Leader

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