Piper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will serve as a leadership role implementing and improving processes, tooling and alignment to the overall organization.

Responsibilities for the Service Desk Manager include:

• Provide 24 x 7 IT Service to the organization
• Review/Improve and create new processes to improve efficiency and level of customer satisfaction
• Work with all stakeholders across the organization to learn more about their needs, requests, and feedback

Qualifications for the Service Desk Manager include:

• Ability to work onsite hybrid 3 days a week
• Proven years of successful leadership within IT Service Desk
• Experience managing and leading global teams supporting a 24 x7 environment
• Strong ServiceNow ITIL background
• Ability to lead but also be hands on
• Passion for providing a high level of customer service

Compensation for the Service Desk Manager includes:

• Salary Range: $150,000 - $175,000 based on experience
• No sponsorship or C2C arrangements

Keywords: Service Desk

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