Service Desk Officer

Job Title: Service Desk Officer
Location: Fully Onsite in Reston, VA
Clearance: TS/SCI Required

Job Responsibilities:

• The Service Desk Officer is a Systems Operations Center Administrator position.
  
• Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email and ticketing system requests in support of a customers mission-oriented IT infrastructure.
  
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
  
• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
  
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
  
• The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.
  
• This job requires responsiveness and courtesy in customer interactions
  

Qualifications:

• Experience with WAN / LAN / Networking Technologies.
  
• Experience with MS Windows, Linux Administration
  
• Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
  
• Experience using SolarWinds or other IT Management system
  
• Experience using ServiceNow or other ticket-tracking system
  

#clearance

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.