Tier 1 Service Desk Officer - TS/SCI CI Poly

Responsibilities for this Position
Location: USA VA Reston - 12310 Sunrise Valley Dr (VAC074)
Full Part/Time: Full time
Job Req: RQ184126

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:
None

Job Family:
Systems Administration

Job Qualifications:

Skills:
Active Directory (AD), End Users, Information Technology (IT) Infrastructure, Networking, System Administration
Certifications:
CompTIA - Security+ - CompTIA
Experience:
1 + years of related experience
US Citizenship Required:
Yes

Job Description:

Tier 1 Service Desk Officer

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Officer you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Officer focusing on end user needs and representing the IT department

HOW A SERVICE DESK OFFICER WILL MAKE AN IMPACT
Manages the functionality and efficiency of a group of computers running on one or more operating systems
You will provide Tier 1 Service Desk support for DoD customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure; Monitor Network and Server Infrastructure, perform initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
You will work as a team troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
The Help Desk Officer will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
In addition, you will processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.

WHAT YOU'LL NEED TO SUCCEED:
Education: High School Diploma/GED or Degree (AA/AS; BA/BS)
Required Experience: 1-3 years of related experience
Required Technical Skills:

• This job requires responsiveness and courtesy in customer interactions.
• Excellent verbal (Phone customer interaction skills) and written communication skills.
• Experience with general information technology.
• Willingness to work in Northern Virginia (Reston)
• Ability to work both as part of a team and independently.
• Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification.

Preferred Skills:

• Experience with WAN / LAN / Networking Technologies.
• Experience with MS Windows, Linux Administration.
• Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
• Experience using SolarWinds or other IT Management system
• Experience using ServiceNow or other ticket-tracking system

Security Clearance Level: TS/SCI CI Poly
Location: On Customer Site
US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Reston

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.