Job Description:

Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required

Service Desk Support Specialist requires:

• Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
• Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
• COVID mandate
• Associate's Degree or equivalent, relevant work experience is required.
• Experience 2 years of end-user technical and/or call center experience required
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Working knowledge of Windows Operating Systems required.
• Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
• Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.

Service Desk Support Specialist duties:

• User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements.
• Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM

Company Description:
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job

https://www.globalchannelmanagement.com/