Service Manager-Onsite

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Monday-Friday- Will manage a 7am-7pm service, and flexible hours are required for this role .

Job Location : Onsite - Altamonte Springs, FL

The role you'll contribute:

The Service Manager will be responsible for building and operations of the services provided by the department, while serving in any capacity within the team as needed. The Manager will work closely with internal teams to create, manage and evolve this service. Keeping superior customer service at the forefront, and with a focus on continuous adaptation and growth, this role drives results, meeting and exceeding the metrics and goals identified. The Manager must understand both the operational needs/processes along with the technical implications and the clinical responsibilities, risks and benefits aiming to ensure we are providing accurate, efficient and whole-person care. The Manager will formulate and understand key data points that summarize the service and its success/barriers to all levels of leadership across the organization while continuing to aim toward consistency and supporting standardization wherever possible. The Manager will have a specific focus on training as this service is built and must desire to produce and provide top-quality training resources for the evolving team.

The value you'll bring to the team:

• Strong organizational skills.
• Excellent analytical and problem-solving skills.
• Effective computer skills, particularly MS Office Suite.
• Exemplary customer service skills, with the ability to drive the service mentality across the team.

• Advanced ability to interact with and influence senior management.
• Significant leadership skill and ability.
• Strong working knowledge of health care, customer service and clinical operations.
• Strong experience in high accountability settings, leading teams effectively through change and driving performance in a new space.
• Utilize storytelling, strategic frameworks and key insights to logically and concisely present information.
• Excellent judgment, analytical and interpersonal skills, including written and verbal communication skills to effectively communicate with all levels of executives, employees and other contacts, while appropriately and discreetly handling confidential information.

• Ability to build rapport and work collaboratively with multi-disciplinary teams across department lines and work effectively with diverse populations.
• Ability to identify and respond to issues and risks, own and provide expedient follow through to action or resolution as applicable, communicating accordingly and appropriately, and escalating to appropriate levels of leadership quickly and efficiently.
• Ability to execute on the desired strategy and understand relevant strategic opportunities.
• Ability to work independently to oversee multiple projects simultaneously
• Strong understanding of technical capabilities across relevant systems/platforms with the ability to quickly grasp new technologies as they become available.
• Ability to create and assess operational processes and map business needs/goals to the operational processes that will drive desired outcomes.
• Ability to translate operational needs into technical requirements while partnering with product teams and other technology support functions.

Qualifications
The expertise and experiences you'll need to succeed:

KNOWLEDGE AND SKILLS PREFERRED:

• Strong understanding/knowledge/experience in change management and/or organizational behavior theory

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's Degree

• Five (5) years business experience

• Two (2) years of management/leadership experience

EDUCATION AND EXPERIENCE PREFERRED :

• Master's degree

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :

• Change Management Certification

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