Service Representative - Client Services

Overview

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.



Responsibilities

Please note - this is an in-office role at our Paychex office in Rochester NY.

The person who fills this role will support our Paychex clients who are utilizing our services with the Work Number.

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions
• High level of accuracy is important

Qualifications

• Bachelor's Degree - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $24.14 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Responsibilities

Please note - this is an in-office role at our Paychex office in Rochester NY.

The person who fills this role will support our Paychex clients who are utilizing our services with the Work Number.

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions
• High level of accuracy is important

Qualifications

• Bachelor's Degree - Preferred