Service Specialist
Jessup, Maryland
Employer: UGI Utilities
Industry: Technician
Salary: $18.00 per hour
Job type: Part-Time
Requistion Number: 24649
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
The hourly rate starts at $18.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commssions on completed sales. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
This is a part-time role consisting of 30 hours per week (6 hours per day).
Posting
Job Summary (Purpose):
The Service Specialist ("SC") will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The SC will partner with the customer experience team and field operations to ensure that service revenue targets are met. Subject Matter expert for all utilization tools and dashboards associated with this function
Key Characteristics:
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC
Job Segment: Behavioral Health, Substance Abuse, Inspector, SAP, Part Time, Healthcare, Quality, Technology
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
The hourly rate starts at $18.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commssions on completed sales. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
This is a part-time role consisting of 30 hours per week (6 hours per day).
Posting
Job Summary (Purpose):
The Service Specialist ("SC") will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The SC will partner with the customer experience team and field operations to ensure that service revenue targets are met. Subject Matter expert for all utilization tools and dashboards associated with this function
Key Characteristics:
- Must have prior experience with technician routing/dispatching/service scheduler
- Collaborates with others to ensure execution of objectives
- Has strong interpersonal skills and customer service skills
- Focused on meeting objectives while balancing technician and customer needs
- Must be analytical and capable of translating data into actionable results
- Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures
- Partner with various contractors as needed to ensure licensing and permitting standards are in compliance with local regulations
- Collaborate with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
- Emergency dispatching - Coordinate ETA with Drivers/Service Technicians and Customers
- Work with District Operations to incorporate local knowledge to increase scheduling optimization
- Review district dashboard and service health check daily.
- Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.
- Work with District Operations to prioritize, schedule or eliminate aging open work orders
- Work with District Operations to ensure data collation and service work is posted daily
- Partner with Delivery Specialist to ensure timely response for emergencies and execution of service and delivery related tasks as necessary
- In-depth knowledge of the permit process, including permit package requirements, NOC's, creating, submitting, tracking, scheduling inspections, confirming inspection status, finalizing permits and completing liens.
- Identify and comprehend urgent requests, manipulate and prioritize existing schedules.
- Review and verify sub-contractor invoices and compare to job orders
- Work as a liaison between our TSR group and building contractors.
- Knowledge of Safety protocols
- Ability to understand and relate technical requirements
- Proficient in Microsoft office products
- SAP Service processes
- Experience with Ariba guided buying and Ad-hoc orders
- Strong communication skills
- Effective problem-solving skills & acute analytical skills
- Customer service orientation
- Detail oriented with strong organizational & time management skills
- Up to 25% travel requirement
- 3 years' experience in service technician scheduling and/or logistics
- Propane experience a plus
- Multi-location scheduling experience preferred
- High School diploma or equivalent required
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC
Job Segment: Behavioral Health, Substance Abuse, Inspector, SAP, Part Time, Healthcare, Quality, Technology
Created: 2024-09-11
Reference: 1210897100
Country: United States
State: Maryland
City: Jessup
Similar jobs:
-
Customer Service Specialist - TS/SCI with Poly
General Dynamics Corporation in Annapolis Junction, Maryland💸 $29.75 per hour -
ARMY COMMUNITY SERVICE SPECIALIST
United States Army Installation Management Command in Fort Meade, Maryland -
CDL Delivery Driver/Service Specialist - Baltimore, MD
Transforce in Baltimore, Maryland💸 $51200 - $70400 per year -
Communications Specialist (Food Service)
Johns Hopkins Healthcare in Baltimore, Maryland -
Help Desk Support Service Specialist - Senior - TS/SCI required
General Dynamics Corporation in Fort Meade, Maryland -
Help Desk Support Service Specialist - Senior - TS/SCI required
General Dynamics Corporation in Columbia, Maryland -
Customer Service Specialist - TS/SCI with Poly
General Dynamics Corporation in Annapolis Junction, Maryland💸 $29.75 per hour -
Customer Service Specialist - TS/SCI with Poly
General Dynamics Corporation in Annapolis Junction, Maryland💸 $29.75 per hour -
Service Asset Inventory Specialist
Leidos Holding in Greenbelt, Maryland💸 $42250.00 per year -
92G Food Service Specialist
Army National Guard in Reisterstown, Maryland -
Help Desk Support Service Specialist-Intermediate
Apex Systems in Fort Meade, Maryland💸 $40 per hour -
92G Food Service Specialist
Army National Guard in Dundalk, Maryland -
Help Desk Support Service Specialist - Senior - TS/SCI required
General Dynamics Corporation in Aberdeen Proving Ground, Maryland -
Building Automation Systems Specialist, Division of Maintenance and Operations, Central Service Center, 8 hrs/12 mo, Ad Closes 09/18/24
Montgomery County Public Schools in Gaithersburg, Maryland