Service Specialist - MPSC Service
Allentown, Pennsylvania
Employer: Paychex Inc.
Industry: Customer Service and Support
Salary: Competitive
Job type: Full-Time
Overview
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues \r\nFollows up on outstanding items to issue completion in compliance with established Service Level Agreements \r\nDevelops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures \r\nIdentifies opportunities for process improvement and works with leaders to implement \r\nDemonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS \r\nDocuments all interactions \r\nServes as a mentor for less experienced teammates \r\nPerforms data input, maintaining strong prioritization and organization
Qualifications
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues \r\nFollows up on outstanding items to issue completion in compliance with established Service Level Agreements \r\nDevelops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures \r\nIdentifies opportunities for process improvement and works with leaders to implement \r\nDemonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS \r\nDocuments all interactions \r\nServes as a mentor for less experienced teammates \r\nPerforms data input, maintaining strong prioritization and organization
Qualifications
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
Qualifications
- Bachelor's Degree - Preferred
Responsibilities
Qualifications
- Bachelor's Degree - Preferred
Created: 2024-09-26
Reference: 30016
Country: United States
State: Pennsylvania
City: Allentown
ZIP: 18105
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