Service Support Technician
Santa Clara, California
Employer: ASK Staffing
Industry:
Salary: Competitive
Job type: Full-Time
Description:
• Oversee RTF (Return to Factory) Repairs Process
• Point of Contact
• Customer Communication / Interface
• Engineer and Technician Communication
• Quoting and Warranty Details
• Time and materials quoting
• STREP (fixed pricing)
• Parts ordering for repairs.
• Define/ streamline repair process.
• Identify gaps and address issues in the repair process with production engineers.
• Work with production engineers with root causing an
• PL45 PLC (Product Life Cycle) Support Engineer
• Write / Review WPSP (Whole Product Support Plan)
• Work with R&D and production engineers to understand NPIs (new product introductions)
• Define and understand risks involved for the Support Life Cycle [ LSR, FPR, SHP, DIS, SUP].
• Identify the following for NPIs:
• Repairable or replacement required.
• Parts required in service.
• Equipment required in service.
• Repair process outline
• Legacy product risks/ issues
• MLC Support Engineer
• MLC service training and support
• Oversee RTF (Return to Factory) Repairs Process to help aid Support Engineer
• Aid and oversee returned repair units from incoming phase, repair phase, and outgoing phase
• Ensure incoming units are moved to respective location/ personal.
• Communication with production engineers and technicians on the following:
• Status updates on current repairs
• Assist in providing repair instructions to technicians.
• Work with planning team for proper repair documentation
• Verify outgoing units are packaged and shipped on time
• Oversee AOM repair process.
• Quoting AOM repairs
• Ordering parts/ material
• Monitor TAT (turnaround time) and completion.
• Help streamline repair process.
• Identify gaps/ issues and bring to engineering/ management attention.
• MLC Support
• Final Quality inspection
• Quality checks on internal/ external MLC production and repair units
• Follow up on MLC repair updates.
Requirements:
• Associate degree or equivalent education in Mechanical, Optical, Lasers, Industrial Engineering. 5 years related experience is preferred.
• Proficient in Microsoft Office suite of tools and standard engineering practices.
• Experience as customer support representative is desired.
• Proven ability to manage multiple responsibilities simultaneously and solve complex problems independently.
• Technical background and ability to comprehend what the products are.
• Salesforce experience preferred.
• Oversee RTF (Return to Factory) Repairs Process
• Point of Contact
• Customer Communication / Interface
• Engineer and Technician Communication
• Quoting and Warranty Details
• Time and materials quoting
• STREP (fixed pricing)
• Parts ordering for repairs.
• Define/ streamline repair process.
• Identify gaps and address issues in the repair process with production engineers.
• Work with production engineers with root causing an
• PL45 PLC (Product Life Cycle) Support Engineer
• Write / Review WPSP (Whole Product Support Plan)
• Work with R&D and production engineers to understand NPIs (new product introductions)
• Define and understand risks involved for the Support Life Cycle [ LSR, FPR, SHP, DIS, SUP].
• Identify the following for NPIs:
• Repairable or replacement required.
• Parts required in service.
• Equipment required in service.
• Repair process outline
• Legacy product risks/ issues
• MLC Support Engineer
• MLC service training and support
• Oversee RTF (Return to Factory) Repairs Process to help aid Support Engineer
• Aid and oversee returned repair units from incoming phase, repair phase, and outgoing phase
• Ensure incoming units are moved to respective location/ personal.
• Communication with production engineers and technicians on the following:
• Status updates on current repairs
• Assist in providing repair instructions to technicians.
• Work with planning team for proper repair documentation
• Verify outgoing units are packaged and shipped on time
• Oversee AOM repair process.
• Quoting AOM repairs
• Ordering parts/ material
• Monitor TAT (turnaround time) and completion.
• Help streamline repair process.
• Identify gaps/ issues and bring to engineering/ management attention.
• MLC Support
• Final Quality inspection
• Quality checks on internal/ external MLC production and repair units
• Follow up on MLC repair updates.
Requirements:
• Associate degree or equivalent education in Mechanical, Optical, Lasers, Industrial Engineering. 5 years related experience is preferred.
• Proficient in Microsoft Office suite of tools and standard engineering practices.
• Experience as customer support representative is desired.
• Proven ability to manage multiple responsibilities simultaneously and solve complex problems independently.
• Technical background and ability to comprehend what the products are.
• Salesforce experience preferred.
Created: 2024-05-04
Reference: 224407
Country: United States
State: California
City: Santa Clara
ZIP: 95054
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