If you are looking for an opportunity to advance your career and collaborate with experts in the IT industry, The Lone Wolf program offers dependable, secure, and high-quality VVD services to senior leaders within the DOD. Our team is dedicated to maintaining a high level of professionalism, managing risk, improving operations and maintenance, ensuring exceptional IT service quality, and preparing for future challenges. With primary operating locations in Warrenton, VA, San Antonio, TX and Colorado Springs, CO, the Lone Wolf program supports users around the globe.

Responsibilities:

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
• Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
• Support implemented and proposed solutions on the ServiceNow platform.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Provide architectural controls and impact analysis for new requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Create and maintain a detailed view of the ServiceNow architecture.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Collaborate with team members to design best solutions for technical issues.

#divergent

• Must have active Top Secret clearance with SCI eligibility
• 5+ years of experience with software design and development
• 3+ years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
• 3+ years of experience with System Administrator experience
• ServiceNow Implementation Specialist Certification
• CompTIA Security+ Certification
• Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Experience with LDAP integration and Web Service integration such as API Web Services
• Experience with ServiceNow development APIs and Single Sign-On configuration and administration
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Possess effective interpersonal, verbal, and written communication skills

Preferred:

• ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer
• Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
• Experience coordinating between cross-functional teams