ServiceNow QA Analyst

Job responsibilities
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Participate in the full story life cycle, working within broadly defined parameters, including estimation, test plan execution and software quality needs.
• Writing and executing test plans, designing, and developing test tools, debugging and reporting code bugs and pushing quality upstream
• Experience working effectively with teams and stakeholders to develop relationships and achieve common goals.
• Proficiency in a business function and some understanding of the broader business context
• Understands the Product Functional knowledge and advises team on Functional Impacts.
• Develop and maintain automated scripts and manual regression test plans for a variety of interfaces. Develop and maintain automation frameworks consisting of functional libraries while adhering to coding standards.
• Analyzes scripts and performs code reviews of automated scripts. Reports results of automated scripts in test management tools. Provides updates on automation progress and custom reporting as requested.
• Evaluate current procedures and practices for accomplishing the assigned work functions objectives to develop and implement improved procedures and practices and to ensure compliance with required standards
Required qualifications, capabilities, and skills
• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• 8+ years of Quality Assurance in IT with significant experience in leading software development testing efforts as added advantage
• Comprehensive knowledge of testing methodologies and application debugging from a technical and business perspective
• Agile Testing Experience in an agile development environment (e.g., SCRUM/XP/Kanban) with experience writing acceptance criteria for user stories.
• Proficiency to define highly complex automated test cases and scenarios.
• Experience with web/rest services automation testing tools to include (but not limited to) JMeter, SOAP UI, Rest Assured etc
• Experience with defect tracking/management software and the ability to formulate metrics
• Manage/organizing Test artifacts for each Product testing Iteration.
Preferred qualifications, capabilities, and skills
• Experience with any scripting language like Java/JavaScript, Junit/TestNG, BDD, Gradle, IntelliJ/Eclipse and GIT.
• Knowledge with performance and load testing tools to include (but not limited to) JMeter, LoadRunner is a nice to have
• Experience in ServiceNow or ITSM business process is a nice to have
• Working knowledge of Database, ability to write basic SQL queries a plus.