ServiceNow Systems Administrator
Arlington, Virginia
Employer: SAIC
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
Description
SAIC has an opening for a ServiceNow Systems Administrator in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.
The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.
The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. Job functions may include: Subject matter expertise in ServiceNow system applications and custom applications.
Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. Create, maintain and enhance team Dashboards and reporting, including scheduled reports. Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
Create, maintain and enhance future connections between ServiceNow and other systems. Maintain Forms, Reports, Views, Workflows, Groups and Roles. Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
Perform in the areas of administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform. Strong understanding of CMDB, including importing customer data. Configure and customize the ServiceNow system, including workflows.
Qualifications
Required Qualifications:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC has an opening for a ServiceNow Systems Administrator in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.
The candidate will provide application support for the configuration, customization, and administration of the ServiceNow ITSM Product Suite, including Incident Management, Problem Management, and Change Management.
The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. Job functions may include: Subject matter expertise in ServiceNow system applications and custom applications.
Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization. Create, maintain and enhance team Dashboards and reporting, including scheduled reports. Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
Create, maintain and enhance future connections between ServiceNow and other systems. Maintain Forms, Reports, Views, Workflows, Groups and Roles. Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
Perform in the areas of administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform. Strong understanding of CMDB, including importing customer data. Configure and customize the ServiceNow system, including workflows.
Qualifications
Required Qualifications:
- Bachelor's degree and 5 years of relevant experience. Additional experience can be considered in lieu of a degree.
- Customize and configure application UI and workflows
- Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities
- Familiarity with various operating systems and platform Resourcefulness, problem-solving aptitude, and self-motivation
- Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile
- Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout, ag-Grid, CSS, JavaScript, AngularJS, ReactJS, .net, and JQuery.
- Implement security (including Access Control Lists)
- Enhance the user interface to provide a customized look and feel
- ServiceNow certifications
- ServiceNow development experience
- Active Secret Clearance
- US Citizenship Required
- Must be able to obtain DoD Secret Clearance and USMS Public Trust prior to joining our team
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Created: 2024-05-26
Reference: 2404028
Country: United States
State: Virginia
City: Arlington
ZIP: 22209
Similar jobs:
-
Systems Administrator
SAIC in Chantilly, Virginia -
Systems Administrator / IT Security Support Specialist
Modern Technology Solutions, Inc. in Chantilly, Virginia -
Linux/UNIX Systems Administrator
SilverEdge in Reston, Virginia -
Systems Administrator - Requires TS/SCI Clearance
Piper Companies in Springfield, Virginia💸 $90000 - $100000 per year -
Systems Administrator- Expert
Crimson Phoenix in McLean, Virginia -
Senior Systems Administrator
LONGEVITI LLC in Lorton, Virginia -
Systems Administrator- TS/SCI with Polygraph
General Dynamics Corporation in Springfield, Virginia💸 $76500 - $103500. per year -
Windows Systems Administrator
SilverEdge in Herndon, Virginia -
Senior Linux Systems Administrator **TS/SCI CLEARANCE REQUIRED**
Piper Companies in Dahlgren, Virginia💸 $115000 - $125000 per year -
Top Secret Linux Systems Administrator
Insight Global in Fairfax, Virginia -
Systems Administrator Sr.
General Dynamics Corporation in Reston, Virginia💸 $88275 - $103500. per year -
Systems Administrator
Cornerstone Defense in Herndon, Virginia -
Systems Administrator III
KES, Inc. in Norfolk, Virginia💸 $33 - $45 per hour -
*Systems Administrator II
TASC Technical Services in Virginia, Virginia💸 $54.00 per hour -
Systems Administrator Senior Advisor (Platform/Infrastructure/DevOps) - TS/SCI required
General Dynamics Corporation in Fort Belvoir, Virginia -
Systems Administrator
SilverEdge in Springfield, Virginia -
Systems Administrator
Virginia Jobs in Richmond, Virginia💸 $105000 per year -
Systems Administrator SME
Cornerstone Defense in Herndon, Virginia -
Systems Security Engineer/Administrator
Virginia Jobs in Richmond, Virginia💸 $101000. per year -
Linux Administrator/Systems Analyst
General Dynamics Corporation in Virginia Beach, Virginia💸 $97750 - $132250. per year