Under general direction of the Information Technology Manager I (ITM I), the Information Technology Specialist II (ITS II), systems architect, is responsible for planning and organizing software systems, responsible for high-level concepts and UI designs for software applications, in charge of using computer code to design and develop software applications, planning the different features of a program and integrating them into a functioning system. Attends training, provide technical guidance and coaching to developers and engineers.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Information Technology Specialist II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/JOBSGEN/2PBBS.PDF

You will find additional information about the job in the Duty Statement .

Working Conditions
This job is located at:
1750 Howe Avenue, Suite 130
Sacramento, CA 95825

The Information Technology Specialist II will be expected to work in a high-rise office building in Sacramento or Oakland, and optionally hybrid telework with at least two days in the office required. Office is within walking distance of public transportation. Occasional travel to DCT. The position requires the ability to remain in a stationary position for long periods of time, operate a computer for extended periods of time and to move and transport office items in a safe manner. The incumbent must constantly position self to use standard office equipment

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-429985

Position #(s):
400-176-1414-977

Working Title:
ServiceNow Systems Analyst

Classification:
INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678.

• Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Department Website: https://www.dir.ca.gov/

Special Requirements

The SOQ is to elicit information regarding each candidate's interest and experience in relation to this position. The completed SOQ should not be more than two (2) pages, using Arial, 12-point font size and be organized and numbered as reflected below. Resumes, letters, and other materials will not be considered as responses to the SOQ.

Please describe your experience in the following:

Describe your experience in implementing ServiceNow solutions in large organizations. Include specific modules or products you have worked with, such as IT Service Management (ITSM), Public Sector Digital Services (PSDS), or HR Service Delivery (HRSD), and outline the scope and scale of the projects.

Explain how you have utilized ServiceNow's architecture to design and optimize business processes and workflows. Detail any custom integrations or modifications you have developed, and discuss how you ensured these solutions were scalable, maintainable, and aligned with IT governance and best practices.

Provide examples of how you have led cross-functional teams in a ServiceNow environment. Discuss how you managed project timelines, budgets, and stakeholder expectations, as well as the strategies you used to overcome challenges and ensure the success of the project.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/15/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations
Attn: Personnel Recruitment & Hiring Unit
2180 Harvard Street Suite 160

Sacramento , CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations
Personnel Recruitment & Hiring Unit
2180 Harvard Street Suite 160

Sacramento , CA 95815

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  Please see Special requirements section of the posting for instructions on the Statement of Qualifications.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Desirable Qualifications:

A bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications related to ServiceNow or IT architecture.

Certifications such as ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, or ServiceNow Certified Application Developer.

Several years of experience in ServiceNow implementation and management, preferably in a leadership or architectural role within IT or a related industry.

Knowledge:

In-depth knowledge of ServiceNow's suite of services and an understanding of how to leverage its capabilities to meet business needs.

Familiarity with IT governance and operational standards such as ITIL.

Knowledge of integration methods such as REST, SOAP, and other API services that interact with ServiceNow.

Skills:

Ability to architect and design ServiceNow solutions including complex configurations and customizations.

Strong analytical and problem-solving skills to effectively address business needs through innovative IT solutions.

Excellent communication and interpersonal skills to liaise with stakeholders, understand their requirements, and explain technical details clearly.

Abilities:

Ability to manage projects from conception through implementation, ensuring alignment with business goals and objectives.

Capable of leading and mentoring a team of developers and analysts, promoting a collaborative work environment.

Ability to adapt to changing technology landscapes and to propose innovative solutions that leverage emerging technologies to enhance organizational capabilities.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

• Health, Dental, and Vision Benefits
• Paid Sick and Vacation
• 11 Paid State Holidays
• Alternate/Modified Work Schedule
• 401(k), 457 and Roth IRA Plans
• Retirement (CalPERS)
• Employee Assistance Program (EAP)
• Public transportation voucher
• Telework reimbursement

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.dir.ca.gov/
Human Resources Contact:
Certification Unit
(800) 564-0771
cert@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

Service - We are committed to responsibly serving the public and value their trust.

Respect - We treat others with dignity, courtesy and consideration.

Quality - We take pride in providing the public with accurate and timely services.

Transparency - We conduct ourselves with openness and accountability in all aspects of our work.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.