Shift Lead

Why Wendy's

Works with GM and provides effective guidance to crew to achieve operational success. Have excellent team leadership. Exemplify integrity and accountability. A supervisor must be able to fill in when/where needed. Ability to effectively communicate well with all employees, management, and guests. Assists the GM with the managing and overall operations of the restaurant. Satisfies customers by providing an exceptional dining experience. Must lead by example and get the GM involved as appropriate.

Essential Functions:

• Assist in the management of specific areas of restaurant during scheduled shifts
• Ensure that restaurant is properly organized and staffed as designated by schedule
• Oversee break rotation and delegation of tasks during both peak and non-peak periods
• Train new crew members in their area of responsibility
• Ensures service in all areas meets Fresquez standards for quality and cleanliness
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints
• Responsible for timely and accurate completion of all cash accountability reports on assigned shift
• Informs general manager promptly of all problems or unusual matters of significance
• Perform other duties and responsibilities as requested by the Fresquez management team, as needed
• This position is required to work a variety of shifts to include, mornings, days, evenings, holidays and weekends, 40-hour work weeks (reliable transportation to and from work is required)
• Must be able to work with open availability Mon-Sun from early AM to closing
• Performs other related duties as required and/or assigned

What you can expect

• Referral bonus
• Tuition assistance
• Full time and part time opportunities
• Flexible scheduling
• Competitive pay
• Paid time off
• Opportunities for advancement
• Meal discounts
• Medical, dental, and vision insurance offered at 30 hours
• 401(k) with company match

What we expect from you

• Experience in cash control/security procedures
• Ability to multi-task and quickly prioritize tasks
• Ability to handle high stress situations, ambiguity, and changing priorities
• Good independent judgment/decision making skills
• Excellent communication and problem-solving skills
• Exceptional internal and external customer service and employee relation skills
• Must be dependable, reliable, and motivated
• The ability to drive, stand, sit, bend, and walk for long extended periods of time, and heavy lifting is required. Hearing, talking, presenting, delivering information and responding to instruction, providing training, and answering questions is also required
• Proficient Word, Excel, PowerPoint and internet skill

General Requirements:

• 1-2 years restaurant leadership/management experience
• Restaurant industry experience preferred. Culinary experience strongly preferred
• Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.
• Experience teaching, coaching, and training adults in a variety of environments and situations (technical, skills training as well as soft skills, leadership)
• Proven ability to partner with and influence all levels of an organization, from senior level management to hourly employees
• Strong writing, verbal communication, and presentation skills, including the ability to communicate with all levels of the organization
• Ability to coach and motivate others to achieve departmental, and company goals
• Ability to delegate and demonstrate leadership courage to hold others accountable for results and their actions
• Excellent interpersonal skills with the ability to negotiate and influence
• Places a value on diversity and shows respect for and openness to others' backgrounds and ideas
• Strong organizational skills with proven ability to manage multiple priorities and large projects across multiple disciplines with a strong attention to detail
• Ability to handle high stress situations, ambiguity, and changing priorities
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to work with Fresquez menu products, as well as work around potentially hazardous chemicals (i.e., cleaning products)
• Prepare special reports/assist on special projects as needed or requested
• Good PC competency such as the ability to use Microsoft Office Suite and other related software
• Excellent listening skills
• Professional behavior that contributes to creating an environment of respect and professionalism
• Ability to maintain confidentiality
• Effective organizational and time management skills; able to manage multiple priorities, to complete tasks/projects in a timely fashion
• Ability to work in a fast-pace in an effective manner
• Ability to work under pressure and to be flexible and adept to varying and changing demands
• Effective and friendly interpersonal communication and interpersonal skills with internal and external customers