Social Media Specialist, Community Manager - Hybrid

Our vision

We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!

The role

The Social Media Specialist will be responsible for assisting with the moderation and workflows for earned and paid media platforms. The primary objective of this role is to moderate social media brand accounts and make independent/thoughtful decisions on how to respond on behalf of the brand. This role will also be required to cover live events on behalf of the Social Media Team, working with celebs and influencers often.

The Social Media group is a team of creatives responsible for managing HGV’s brand and online presence across various social media platforms.

Key Responsibilities

• R esponding to questions and engaging with guests on behalf of the brand in real time.
• Make in-the-moment decisions on crisis moderation. Including but not limited to, identifying potential for online crisis, recommending resolution strategy and writing public-facing statements on behalf of the brand.
• Research and recommend strategy for new social media initiatives including, but not limited to, company-wide social media governance policies.
• Route issues to appropriate business group for assistance with moderation resolutions owning end-to-end case resolution, including recommendations on steps needed to achieve resolution.
• Ideate and recommend content for the brand based on company-wide strategic priorities. Responsibilities include recommendation on channel strategy, voice and cadence.
• Support workflows to route social media content to appropriate departments (ex. Legal) for approval. Being a brand steward and ensuring all social media content is up to brand standards, proactively flagging opportunities.
• Partner with internal and external partners to help bring campaign visions to life across our various social media networks, both organic and paid. Make strategic recommendations for social media campaign execution.

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Job details

• Full-time
• Hybrid - 50% in office

Key Skills

• Expertise in tools such as: Sprinklr and Canva are preferred.
• S ound decision-making skills

Experience required

• A minimum of 1-3 years social media experience
• Strong oral communication skills and an understanding of what should be communicated to different audiences
• Ability to work in a team and assist in the execution of social media requests within an expedited timeframe
• Excellent problem solver
• Comfortable handling sensitive guest concerns
• Have a solid understanding of Sprinklr or similar tool
• Skilled using MS Office applications

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.