Software Engineer, Enterprise Systems

Summary
We're a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways.

This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other's ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it.

We are looking for a passionate software engineer to join the team transforming our Contact Center Platform, partnering with highly skilled global and regional colleagues, in a dynamic and exciting environment!



Description
The Information Systems & Technology (IS&T) Customer Systems team handles the delivery of critical global applications for Apple's sites, including the Contact Center Platform and its integration with other Contact Center tools. This role falls under the Contact Center Technology (CCTech) function within the Americas IS&T Customer Systems team.

This position demands a strong technical background in media protocols, a dedication to exceptional customer service, robust leadership skills, and the ability to thrive in a fast-paced, multifaceted environment!

Act as the CCTech Platform Engineer, contributing to the transition of the contact center platform from on-premises to cloud technology.

Oversee and enhance the CCTech environment to ensure optimal deployment of applications and hardware.

Ensure the CCTech environment is well-prepared and appropriately scaled for various events and business needs.

Support or lead CCTech initiatives related to the Contact Center Platform, working with global and regional business leaders to identify and capitalize on opportunities.

Develop, update, and maintain high-quality documentation for our products and services, including user manuals, API documentation, system architecture guides, and troubleshooting guides. Ensure these materials communicate complex information clearly and effectively.

Manage relationships with key stakeholders and partners, including global product owners, regional business units, and IS&T partners.

Identify and recommend system and process improvements related to the Contact Center Platform, suggesting new solutions and enhancing system utilization.

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