Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

Today, the Retail Engineering team provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide.

The Cloud and Automation engineering team within Financing and Retail Services organization supports a wide variety of mobile and web apps used in Apple's retail stores. The team is dedicated towards providing a world class experience to our end users by minimizing outages and by collaborating with product owners in an effective manner to understand user engagement on our app suites. We are looking for a software engineer with a curious mind and the energy and passion to build the next generation of Cloud and Automations tools and processes within our organization!



Description
The Cloud and Automation team manages a large fleet of infrastructure that spans across Global Data Centers owned by Apple and Third party Cloud vendors including AWS and GCP, with the goal of providing stability to users of our apps at Apple stores across the world. You will work closely with product owners and app owners to establish SLOs and identify areas of improvement across the app suite and support the roll out of new features across multiple regions and Geo. Manage offshore and onsite support team in handling queries and problems reported by users from Apple stores. The candidate will also be involved in building robust monitoring and alerting systems for our suite of apps and build tools to automate troubleshooting processes thereby reducing the downtime of our critical apps.

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