Specialist - Sales Support

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



At United, we strive to provide only the best travel experiences - to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.



Key Responsibilities:

The Specialist - Sales Support handles Sales pre-travel service issues and provides policy driven guidance and creative solutions when warranted. Summarize post travel issues and work with colleagues to raise those issues for handling and resolution. These individuals use responsiveness, specific technical and system knowledge, and networking prowess with internal support departments to find resolutions and support to solve issues. Must be able to balance multiple cases and email boxes simultaneously. Strong communication (verbal and written) is needed as communication is with both internal partners and external customers.

• Build strong Sales relationships in solving complicated travel escalation issues and inquiries.
• Foster strong relationships with internal and external partners; Sales leaders, Sales Effectiveness team, Revenue Management, Airports, Refunds, Accounting, Baggage and Rate Desk to assist in resolving issues.
• Investigate customer ticketing issues, special travel needs and disruption, and provide timely and appropriate guidance and assistance.
• Manage both personal email box and potential multiple vanity email boxes.
• Stay up to date on policy changes.

This position provides a remote work arrangement located in the United States. This position has the potential to travel up to 20% of the time.



The job posting end date is 8/27/24.



United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent work experience
• 2+ years of customer support knowledge
• Work independently in a potential virtual office while handling large volume of emails
• Strong consultant and problem solver
• Strong working together skills with a small, dedicated team
• Strong communication and relationship building skills
• Sales Systems knowledge (Shares and Microsoft Outlook)
• Knowledge in using internal research systems like Wingtips, Seismic, Kana, Rascal, Trip Narrative
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Sales systems knowledge: Salesforce/Business Insight, Jetstream, Seismic
• Shares, EZR/Navigator proficiency
• Knowledge of internal systems (Rascal, Trip Narrative, Customer 360)

The salary for this position is $59,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Bonus eligible: yes.



At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.



United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.



Salary and benefits information is being included in this job posting in accordance with Colorado state law.