You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The New Member Acquisition (NMA) organization is part of the Consumer Marketing Services (CMS) Organization and is responsible for delivering new customer acquisition at scale by creating marketing that brings membership to life for the US Consumer Card business.

The Prospect Marketing Enablement Team (MET) Senior Analyst and Team Lead will drive the campaign development, implementation, and execution of New Member Acquisition strategy within the Marketingforce platform. They will also serve as a leader in Prospect MET, helping to drive innovation and efficiencies in the campaign setup space. In addition, they will collaborate closely with B35 channel leads within Prospect MET to provide incremental flex capacity to support capacity demand spikes as strategic priorities evolve during the year. The Senior Analyst will collaborate with Marketing Managers, Creative Governance, Brand Teams, Legal and Compliance to define campaigns and offers. This team member will then work with Enterprise Marketing Platforms & Solutions (EMPS) to build and launch campaigns into production. In addition, this role will serve as the SME of their channel and support a small group of analysts with their campaign execution requirements. They will lead training and onboarding of new analysts and serve as the main contact for any ad hoc channel requirements. This role will provide the opportunity to learn specialized skills including digital, phone, direct mail channel marketing, project management, and relationship management, as well as becoming expert on various American Express marketing systems, capability and tools in working in partnership with several cross functional teams.

Job Responsibilities:

• Serve as the technical and subject matter expert for the Marketingforce product in relation to campaign and offer setup on behalf of Prospect MET
• Manage end-to-end campaign execution for one or more channels on an ad hoc basis
• Serve as main point of contact for end to end execution of Marketing campaigns
• Support marketing strategy improvements
• Assist with hiring, training, and development of new colleagues as they join the team, mentoring junior colleagues on standard processes.
• Manage compliance review process
• Coordinate with tech and product management to complete any required updates
• Support efforts designed to improve the customer experience
• Build cross-functional relationships across multiple internal and external partners
• Become a team leader in inspiring change and creating efficiency in job execution
• Support the Marketingforce migration strategy, spearheading weekly cross-functional leadership meetings, leading implementation of tests and reporting on progress to leadership.

Qualifications

• Ability to easily adapt and come up-to-speed quickly across various channels, and their associated dynamics, to support immediate team needs
• Capacity to be agile and pivot appropriately when challenged with new information or evolving circumstances
• Desire to join a high-profile, results-oriented and dynamic team
• Ability to work in a fast-paced, constantly evolving environment
• Candidate must have a strong mix of analytical skills and strategic thinking with a demonstrated ability to drive business results
• Organizational skills including attention to detail, balancing multiple priorities effectively, managing tight timelines and driving seamless, high-quality execution with a control mentality
• Proven ability to establish and leverage relationships built on trust
• Ability to bring humor and positive energy to a large, dynamic team

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.