Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under varying levels of direction and expertise, is responsible for the on-going assessment, design, and development and implementation of corporate -wide clinical systems. Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources, distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations. Strong written and spoken language skills are a must and a strong background in clinical healthcare technologies and processes is strongly preferred.

This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform required work within 48 hours.

Duties & Responsibilities

• Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional and technical requirements documents.
• Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs and/or other materials as necessary.
• Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications.
• Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
• Research industry practices; collect and analyze data; draw appropriate conclusions and recommendations; present results in written reports or through oral presentations using visual aids.
• Coordinate user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs.
• Work collaboratively with Systems Analyst to develop designs, mockups and prototypes.
• Communicate technical design issues to non-technical people.
• Ability to work independently and as part of a fast-moving team.
• Ability to lead Business in programs with complex projects.
• Work within timeline and resource constraints provided by the Project Manager.
• Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
• Experience with HL7 communications is a plus.
• Experienced working in a Project Management Office (PMO) with cross-functional teams is a plus.
• Performs other duties as assigned/required.
• Due to the responsibilities of your position, you will be required to work beyond your regularly scheduled hours.

Minimum Qualifications
1. A Master's degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

Department Preferences

Certification(S)/NYS Licenses/Education:

• EpicCare Ambulatory

Knowledge, Skills, Abilities and other Requirements:

• Multiple Epic go-lives, and at least one from (near) inception to completion
• Epic implementation at a multi-hospital system, and/or a major academic medical center.
• Experience documenting system architecture design and clinical system workflow.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Must be well organized, detail oriented, highly analytical, possess strong problem-solving skills and must have a desire to be accountable for project success.
• Detailed knowledge of general phases of SDLC, project management methods
• Home Health clinical operations
• Dorothy certification preferred.
• Epic Certification is required within the first 6 months of appointment to continue employment.

Other Preferred Skills:

• Printer and Workstation Mapping experience
• End User Support experience preferred

Years of Experience:

• At least 2 years of clinical healthcare systems experience and/or
• At least 2 years of experience on commercial core clinical applications.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.