Sr. Asst, Customer Service

General Information

Job ID
ATR44251

Posting Job Title
Customer Service Assistant

Locations
FL Jacksonville Preprint

Employment Type
Full Time

Date Posted
26-Aug-2024

Relocation Support
No

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Sr. Assistant Customer Service Representative - Jacksonville, FL

The opportunity:

The Sr. Assistant Customer Service Representative (Sr. Asst CSR) for our Preprint team - is responsible for managing tasks and coordinating information with regards to our preprint order management process. They will function as a liaison between sales, accounting, production, supply chain, logistics, and most importantly, the customer. The Sr. Asst CSR will oversee communication regarding printed material while assisting in growth and development opportunities that will contribute to the business' bottom-line results. To ensure customer satisfaction, the Sr. Asst CSR will be exposed to continuous improvement opportunities that will contribute to the business results.

How you will impact WestRock:

• Assist team members in the order flow process: Quoting Ordering Scheduling Expediting Shipping Reporting
• Administrative Tasks: daily production meetings, reporting and tracking, manage internal and external communication flow on a timely basis.
• Maintains an ongoing relationship with the customer, sales and WestRock production sites, allowing the Sr. Asst CSR to keep track of orders, follow processes, and prioritize demands to ensure customer satisfaction.
• Solicit, organize, and communicate customer feedback relative to division performance.
• Responsible for participation in continuous education in the areas of new technology, new processes, and personal growth.
• Bring innovative ideas regarding sales and service to the team
• Behaves in accordance with WestRock values and operating principles
• Assist anywhere needed

What you need to succeed:

• Experience in a CSR role and/or Team Management
• Higher Education preferred i.e. Vocational, Associate's or Bachelor's Degree preferred
• Experience in printing or packaging preferred
• Strong written and oral communication skills required
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills - ability to be proactive, set and acknowledge priorities
• Ability to multitask and complete tasks timely, efficiently and accurately
• Attention to detail
• Self-starter/takes initiative
• Ability to resolve conflicts, promote and develop teamwork
• Personal computer experience and knowledge of Windows applications and Microsoft Office (Excel knowledge is a must)
• Ability to work with costing systems and estimating reports
• Ability to operate with the customer and WestRock's best interest in mind

What we offer:

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.