Sr. Business Process Manager (CIS), IT Services

The Sr. Business Process Manager (CIS) is responsible for owning and driving complex, strategic business initiatives that have significant cross-organizational impact. The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and faultless attention to detail.

The Sr. Business Process Manager (CIS) is a subject matter expert who executes and defines the business processes and strategy, with limited oversight. They are viewed as a subject matter expert in their domain and are consulted by both levels above and below. They develop and implement the strategy to address not only short-term issues but also position the organization for long-term success. Engagement and relationship-building with stakeholders are essential to this role.

The ideal candidate will have proven executive-level communication skills and the ability to easily shift between macro and micro perspectives, balancing program, operational, and strategic responsibilities. They must be organized, detail-oriented, and have a natural analytical way of thinking, with the ability to dive deep into problems, products, and processes.

Key job responsibilities

• \tDefine and own high-impact frameworks, processes, and strategies that drive measurable results and set the organization up for long-term success.

• \tDrive the strategic vision and execution for leveraging contingent workers to support business objectives, including identifying the right use cases, defining performance metrics, setting management guardrails and processes, and acting as the key person for the business to fully leverage the capabilities and differentiation of the outside services ecosystem.

• \tServe as a strategic driver of ideation, innovation, and operational excellence by formalizing and leading initiatives through structured processes (e.g. PR/FAQ) and owning forecasting and reporting on business impact of opportunities.

• \tIdentify, develop, and implement efficiency opportunities and best practices to drive operational excellence and efficiency.

• \tMonitor and facilitate progress against organizational goals and targets - strategic, operational, and financial.

• \tManage and oversee the financial aspects of the business, including forecasting, budgeting, and financial reporting.

• \tPartner and work with other business units to influence strategic directions.

• \tIdentify and prioritize cross-group collaboration opportunities.

• \tDrive special or strategic projects and initiatives.

• \tEngage with cross-functional teams to make data-driven decisions.

• \tContribute and assist leaders in the annual planning process, headcount allocation, and portfolio management, including contractor/vendor resources.

• \tSet and drive regular cadence of communications to stakeholders, both internal and external for business, operational, and strategic reviews.

• \tFacilitate discussions on program direction, strategy, and conflicts.

• \tCreate communication mechanisms to report on portfolio progress and challenges, and drive prioritization discussions.

• \tDeliver standardized, scalable, automated solutions to ensure the team is delivering the right projects, at the right time, with the right resources.

• \tCommunicate ideas and initiatives clearly with direct and indirect stakeholders, effectively advocating for opportunities up to the VP level.

• \tServe as a subject matter expert and trusted advisor, consulted by leadership above and below.

• \tAnticipate and mitigate risks before they negatively impact roadmaps or business performance.

• \tContribute to core business planning processes which includes Operational Planning (OP) and financial restatements and forecasting.

• \tContribute to Director-level and above goals as a single-threaded owner or key team member.

• \tDevelop and implement to fully leverage the capabilities and differentiation of the contractor/vendor ecosystem.

• \tBe a people focused organizational leader. Help grow talent by willingly imparting your skills and knowledge into the function, serving as a mentor and developer of others.

BASIC QUALIFICATIONS

- 5+ years of developing, negotiating and executing business agreements experience

- 5+ years of professional or military experience

- Bachelor's degree

- Experience developing strategies that influence leadership decisions at the organizational level

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- Experience interpreting data and making business recommendations

- Experience identifying, negotiating, and executing complex legal agreements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

---