Sr Clinical Applications Analyst (EpicCare Ambulatory)

A Brief Overview

The position is visible to the hospital's clinical service lines, such as Nursing, Pharmacy, Perioperative Services and/or Laboratory, and serves as a liaison between IT and those groups. This position also interfaces with the business staff as it relates to the assigned clinical application(s). Duties include:
What You Will Do

• Leads needs assessment, software design, implementation, support, and reporting.
• Independently facilitates design of clinical workflow in conjunction with the clinicians and provides guidance to Clinical Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Leads unit and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
• High degree of understanding of clinical departments' business processes.
• Troubleshoots application issues, with/without vendor assistance, to resolution.
• Troubleshoots system hardware, as needed.
• Partners with end users to understand workflow and business processes.
• Maintains system security for assigned applications.
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
• Mentors System Analysts.
• Knowledge and experience with industry standard report writers such as Crystal Reports; produces and maintains custom reports.
• Provides input to components of development of end-user training materials and participates in training efforts.
• Guides other team members in ensuring good documentation standards.
• Leads escalation of issues with appropriate internal resources, to resolution.
• Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Clinical team manager.
• Independently leads application upgrades and troubleshooting efforts and provides guidance to application analysts.
• Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders.
• Creates reports and assigns work problem tickets to Application Analysts.
• Evaluates and maintains appropriate system documentation.
• Collaborates with other clinical and application analysts to insure system integrations.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:
Education

• High School Equivalent / GED (Required) and
• Bachelor's Degree (Preferred)

Work Experience

• 3+ years Experience in Healthcare IT environment supporting clinical Epic applications such as: • EpicCare Ambulatory, Beacon, Lumens, etc (Required) and
• Epic Certification Strongly preferred
• 2+ years Clinical experience highly desired. (Preferred)

Knowledge, Skills, & Abilities

• Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
• Notable client service, communication, presentation and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
• Must have strong written and verbal communication skills. (Required proficiency)
• Knowledge of MS Office/MS Visio/MS Project (Required proficiency)
• Knowledge of ITIL standards desired (Preferred proficiency)
• Knowledge of LAN, DNS, and networking. (Required proficiency)
• Knowledge of SQL databases. (Required proficiency)
• Ability to work with servers and apply software upgrades. (Required proficiency)
• Knowledge of disaster recovery and backup procedures. (Required proficiency)
• Knowledge and experience with HL7 Interfaces. (Required proficiency)
• Knowledge and experience with SQL based applications (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%