Sr. CRM & Systems Specialist

We install innovations where they matter most. In the minds of our customers and partners.

As a driver of innovation, Viega is one of the most important technology leaders in the installation industry. We develop intelligent systems and integrated digital solutions. Quality is incorporated into everything we do. We believe that this is about much more than supplying pipelines. We turn spaces into living rooms: More comfortable. More intelligent. More secure. More sustainable.

Support us as:

Sr. CRM & Systems Specialist

Job-ID: 15090; Location(s): Broomfield, CO

JOB DESCRIPTION SUMMARY

The Sr. CRM & Systems Specialist is dedicated to support the processes of assigned departments - Sales, Service, and/or Marketing - and project work related to system implementation and roll out. This position plays a crucial role in managing Viega's CRM system, ensuring data integrity, and enhancing the effectiveness of CRM-related initiatives. Advances the CRM function with their advanced knowledge of CRM processes and systems, a focus on process improvement and change management and participation in cross-functional initiatives.

JOB DESCRIPTION DETAILS

Job Responsibilities

System Maintenance

• Responsible for supporting the maintenance of Viega's CRM and connected systems.
• Manages user accounts and permissions.
• Manages data processes, including mass uploads, de-duplication, and exception reporting for data validation.
• Updates territory mapping in Salesforce and mapping software.
• Manages Lead routing and update public groups that drive queue assignments.
• Ensures that integrations are functioning correctly.
• Continuously evaluates the CRM database the method in which it is used to identify better operating procedures and reporting opportunities; leads actions to implement opportunities that are identified.

Training

• Supports the growth of Salesforce skills across the organization by training new users, including facilitating large trainings events (e.g., SOAR and other Regional Meetings).
• Trains the employees from assigned departments on using new reporting tools (e.g., PowerBI, SAC).
• Trains salesforce users form assigned departments on creating Reports and Dashboards.
• Creates and updates detailed training content, including presentations and micro-videos.

Functional Support

• Supports Sales, Service and/or Marketing teams (as assigned) with Salesforce issues and escalations.
• Streamline processes for functions supported and work with IT on creating automated solutions.
• Independently manages user stories for supported departments, including gathering requirements, refining details with IT, testing before deployment, and training users on new functionalities.
• Manages in-app guidance for system notifications and new features.
• Manages the ServiceNow queue, serving as a primary support for Salesforce users in assigned departments.
• Supports leadership in the development of presentations and business cases.
• Provides mentorship and guidance to less experienced members of the CRM team; may serve as a back-up to the manager during periods of absence.
• Actively and independently contributes to large, cross-functional initiatives; represents the CRM team and assigned business functions as appropriate.
• Supports change management through effective engagement with super users.

Reporting/Metrics/Analysis

• Collaborates with Sales, Service and/or Marketing teams on reporting and CRM data analysis to support data for customer visits, trends and buying habits.
• Generates reports and dashboards for leadership.
• Partners with IT to support the creation and testing of new reporting tools.

Other

• Attends meetings as required and/or assigned.
• Performs other duties as required and/or assigned.
• Will be required to travel up to 5% of the time.
• Complies with the safety rules and guidelines.

REQUIRED QUALIFICATIONS

Knowledge, Skills and Abilities

• Demonstrates careful attention to detail.
• Ability to multi-task and work in a fast-paced environment.
• Effective manages multiple tasks and priorities.
• Ability to professionally and thoughtfully give and receive constructive criticism.
• Demonstrated ability to effectively and proactively communicate, both verbally and in writing, with internal and external stakeholders.
• Excellent customer service skills.
• Exercises sound judgment and works independently with limited oversight.
• Effectively uses common workplace technology, such as computers, printers, etc.
• Strong skills in relevant software, including: Microsoft Office applications (such as Excel, Word, PowerPoint, etc.) and Salesforce.
• Works productively in both in-office and remote settings.
• Strong analytical skills.
• Demonstrated understanding of project management principles.
• Proven ability to independently lead workshops and training events.
• Demonstrates strong process knowledge of the Lead-to-Order cycle.

Education, Certification/License & Work Experience

• High school diploma or equivalent required.
• Some college-level education preferred.
• 3-5 years prior experience working with Salesforce Sales Cloud, Service Cloud or Marketing Cloud Account Engagement required.
• Prior experience requiring requiring detailed data analysis preferred.
• Prior work experience in Sales, Customer Service and/or Marketing preferred.
• Experience with ShowPad preferred.

Equivalent combinations of education and experience may be considered.

Total Rewards Package:

Compensation

• Base: $59,000 to $78,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
• Bonus or Commission: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance.

Benefits

• Medical, Dental, Vision
• Wellness Program
• Health Savings Account (HSA) with a company contribution
• Voluntary Benefits (Life, AD&D, Disability)
• 401(k) retirement plan with a 7.5% company contribution
• Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days

Application Window

• Posting date: 09/24/2024
• The application deadline for this job has been extended to: 10/20/2024

Your contact person:

Lauren Stauffer

#LI-LS1

The future needs people like you to shape it.

Apply to Viega now.

Nearest Major Market: Denver