Job Summary

The Sr Loan Servicing and Quality Assurance Specialist integrates in-depth specialty loan knowledge with the research and resolution of complex inquiries and client issues. In addition, this role provides support to Loan Operations leadership in the functions of process improvement, performance management, and the execution of strategic initiatives.

Essential Duties and Responsibilities

• Day-to-day focus on resolution of complex loan issues where expertise is required to interpret against policies, guidelines, or processe

• Deals with loan-related problems and the resolution of complex loan issues independently

• Supports leadership with projects, implementations, and strategic initiative

• Demonstrates understanding of the loan operations processes to identify policy gaps and formulate policies to support the streamlining of related work processe

• Minimizes risk to the bank through a solid understanding of procedural requirements, provides solutions to reduce errors, and to adhere to audit and control policie

• Integrates a solid understanding of industry and business standards and practice

• Applies professional judgment, analytical thinking

• Interacts with internal and external stakeholders for issue resolution and problem solving

Qualifications:

Knowledge, Skills, and Abilities

• Strong knowledge of loan systems; In-depth knowledge of lending and all loan servicing functions, local/regulatory requirements, and legal documents.

• Thorough knowledge of all products and services offered by the Bank.

Skill in

• Strong attention to detail.

• High level of interpersonal skills and ability to communicate effectively in person, through email, and over the phone.

Ability to

• Ability to work in a fast-paced, high-intensity work environment.

• Job may require additional hours of work during peak periods to meet service levels.

Education/Previous Experience

• Bachelor's Degree or equivalent combination of education and experience.

• Preferred experience in financial services, including experience in Loan Operation

• Previous Lending Operations and quality review/control experience with knowledge of lending regulatory requirements.

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm