Sr Manager - Customer Interaction Suite

About the Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Information

Job Description

We are seeking a dynamic and results-driven Business Developer to join our North American team, bringing extensive experience and a proven track record in the CPaaS industry. The ideal candidate is a consummate hunter with an exceptional ability to forge new relationships backed by an impressive network of enterprise contacts. Demonstrating a history of surpassing KPIs, this individual will play a critical role in accelerating our business growth, securing high-value enterprise clients, and significantly enhancing our market presence. This is a high-impact role for a strategic thinker who excels in competitive environments and thrives on delivering outstanding results.

Key Responsibilities:

Enterprise Client Acquisition:

• Develop and implement strategic initiatives to hunt for new logos and open doors with potential enterprise clients in North America.
• Leverage your extensive network to identify and target high-potential prospects, initiating contact and creating interest in our CPaaS solutions.
• Employ a proactive approach to pipeline creation, from ground-up lead generation to nurturing relationships and converting them into qualified opportunities.
• Utilize a combination of cold outreach, networking events, and industry research to feed the sales pipeline with new, high-quality leads continuously.
• Develop and execute strategic plans to identify, target, and acquire new enterprise clients.

Solution Selling:

• Engage with enterprise clients to understand their unique communication needs and challenges.
• Present and demonstrate CPaaS solutions, highlighting how our platform can address specific pain points and improve business processes.
• Customize proposals and presentations to align with each enterprise client's strategic goals and technical requirements.

Consultative Approach:

• Serve as a trusted advisor to enterprise clients, offering insights and recommendations on leveraging CPaaS for maximum impact.
• Conduct in-depth needs assessments and consult with clients on best practices for integrating CPaaS into their existing systems and workflows.

Technical Collaboration:

• Work closely with technical teams to ensure a deep understanding of our CPaaS capabilities and integrations.
• Collaborate with product management to relay client feedback and market demands, contributing to the continuous improvement of our solutions.

Contract Negotiation and Closing:

• Lead negotiations on pricing, terms, and conditions with enterprise clients, ensuring mutually beneficial agreements.
• Drive the closing process by efficiently addressing any concerns or objections and finalizing contracts.

KPI Achievement:

• Achieve ambitious sales targets and KPIs, including revenue growth, number of new enterprise clients, and customer retention rates.
• Regularly review and analyze sales performance, adjusting strategies as necessary to ensure consistent achievement of goals.

Market Research and Competitive Analysis:

• Conduct thorough market research to stay informed about industry trends, emerging technologies, and competitor activities.
• Use this knowledge to identify new business opportunities and refine sales strategies.

Client Relationship Management:

• Build and nurture long-term relationships with key enterprise clients, ensuring high levels of satisfaction and loyalty.
• Act as the primary point of contact for enterprise clients, providing ongoing support and ensuring successful implementation and adoption of our CPaaS solutions.

Reporting and Documentation:

• Maintain detailed records of sales activities, client interactions, and pipeline status in Salesforce.
• Prepare and present regular reports on sales performance, market trends, and client feedback to senior management.

Experience/Requirements:

• 5-7 years of experience in business development, sales, or a related role, specifically within the CPaaS industry sector.
• Demonstrated success in selling complex CPaaS solutions to enterprise clients in large deals, with a track record of meeting and exceeding sales targets and KPIs
• Extensive network of enterprise contacts in North America and a proven ability to leverage these relationships for quick client onboarding.

Skills:

• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Strong hunter mentality with a proactive approach to identifying and pursuing new business opportunities.
• Excellent communication, negotiation, and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Deep understanding of enterprise sales cycles, decision-making processes, and the ability to navigate through multiple layers