What will you do in this role:

• Become a member of the cloud networking team taking on all proactive elements of networking within Operations. This team is the interface to the SRE team on one side and the Cloud Networking Services engineering team on the other.
• Ability to advise and mentor network specialists in the SRE team. Goal is to serve as a point-of-escalation and continually uplift their capability
• Ability to engage and effectively communicate with multiple parties during the execution of changes or complex, multi-tiered projects.
• Review and operate the current monitoring systems and make changes and recommendations based on gaps identified
• Review and operate device management strategy and make changes and recommendations based on gaps identified
• Perform ongoing analysis of the data in CMDB and the monitoring systems to ensure hygiene, alert thresholds, and validate alarms are present in the NOC Console
• Own and drive testing/implementation projects received from the Cloud Networking Services team
• Partner with the Data Center and Ops teams to plan and execute software code upgrades and device maintenance
• Transition new platforms and services from engineering into operations.
• Develop and maintain automations to ensure devices are configured and operating within defined standards
• Develop and maintain automations to investigate and resolve alerts and issues on the network
• Develop and maintain internal tools to assist with operating the network infrastructure at scale
• Provide feedback to the CNS team on architecture, design decisions, tools used, and automations.
• Review alarms generated by tools to analyze areas of improvements or enhancements.
• Feedback to Infrastructure and Development teams on how to improve overall quality and reliability of the service.
• Ability to own and drive specific tasks or projects as identified by the Network engineering team.

Hiring Manager Notes:

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

• TBD. Will be based on performance, headcount and needs of the business.

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

• Routing/Switching skillset is the primary non-negotiable. Preferably with Juniper experience. Cisco experience only can still be evaluated.

What backgrounds/skills can we be more flexible with that can be learned on the job?

• Load balancing, Firewalls, and automation (Python/Ansible).

Does this position require to sit onsite or travel to an SN office?

• Remote.

Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)

• Candidate must be in US as this role will require federal environment approval and access. PST is preferred since the role will require maintenances on occasion that start at 8pm PST and last a few hours. However, any US time zone is acceptable.

Skills

In order to be successful in this role, we need someone who has:

• Solid foundation in networking including routing, switching, security and load balancing.
• A proven track record and experience in working in an industry-leading operations organization.
• A background in or exposure to software development such as scripting, automation, and SDLC would be beneficial.
• Possess a solid understanding of and have experience with most of the following network technologies: 802.1q, HSRP/VRRP, OSPF, ISIS, MCLAG, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS is a plus.
• Deep, hands-on experience with TCP/IP (common packet headers, protocol innerworkings) and routing protocols (BGP, ISIS and OSPF)
• Solid knowledge and familiarity with Juniper's JunOS. Knowledge or experience with Cisco IOS considered a plus.
• Knowledge and experience of F5 load-balancers required.
• In depth knowledge of troubleshooting and monitoring tools like tcpdump & Wireshark required
• Software development/scripting skills (Python, Ansible, Javascript) and SDLC exposure (Agile) are highly preferred.
• Linux/unix basic system administration and troubleshooting knowledge are plus.
• Cumulus Linux knowledge and experience are a plus.
• JNCIE or CCIE preferred.

Education:

This position also requires passing a ServiceNow background screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.