Req#: 640789 Sr. Systems Engineer-Enterprise Directory and Messaging

Hybrid/Remote Monday-Friday, 8:30-5

Johns Hopkins @ MTW Campus

5801 Smith Ave., Davis Bldg.

Suite 3100

Baltimore, MD 21209

Position is responsible for managing servers, appliances and applications supported by the Enterprise Directory and Infrastructure Services (EDIS) team. Some infrastructure supported by the team includes the Efficient IP DNS/DHCPNS appliances, Ivanti (formerly Pulse Secure) VPN appliances and the Microsoft Enterprise PKI environment comprising of PKI CAs, OCSP, CRL NDES and Citrix FAS servers. This position will be responsible for providing engineering design, implementation, governance, testing, support, and compliance with Johns Hopkins policies for infrastructure services supported by the EDIS team. The position will be responsible for the daily operation of the services and understanding the complexity of a large environment with multiple infrastructure requirements. Must be able to work independently but also the ability to be collaborative.

Specific duties & responsibilities: Position must interact with customers daily. Position must be able to work closely with customers and vendors to understand and translate their functional needs into technical requirements. Position must understand business critical application support of network connectivity. This individual will serve as a knowledgeable liaison between the functional and technical communities. This position is responsible for developing an understanding of the general business requirements needed to support services supported by the EDIS team. Successful configuration of the systems to meet client needs also calls for an ability to quickly grasp client-specific solutions for VPN. This position is tasked with providing support for the configuration, deployment, and management of EDIS systems and solutions. This position will be hands on with testing, configuration, design, and troubleshooting. This position will meet with customers to share methods and procedures that help customer understand services supported by EDIS. This position will be responsible for providing advice to customers and following up with customer to ensure complete satisfaction. Building and maintaining strong, trusted customer and vendor relationships are critical as well and the Sr. Systems Engineer should have experience presenting to executives, end-users as the subject-matter expert. This position will work on a team responsible for supporting EDIS systems and appliances. This position will need to also work independently testing and troubleshooting any issues. Position must have the ability to work independently in an Enterprise environment and maintain 100% uptime of systems and appliances.

On-Call Requirements for this position.

Describe the specific devices, software, projects for which the position is responsible: VPN experience is essential. Our environment must be highly available and secure to successfully support both the Hospital and the University missions. The technologies involved in designing, deploying, and managing EDIS supported services include a knowledge of DNS protocol, DHCP protocol, PowerShell scripting, Networking, IP Subnetting, AD, PKI/Certificate services, VPN, and server/appliances support. Implementation involved strong technical and implementation knowledge of implementing systems in the public cloud (Azure and AWS).

Describe scale/size of area, project and/or system supported: The EDIS team supports the following technologies: PKI and VPN services which are used across the university, hospitals, and medical institutions for business-critical processes. It is used by applications, systems and network attached devices (Wired and Wireless). The Sr. Systems Engineer must possess strong technical skills and independently stay current with a constantly changing technology and vendor landscape. The Sr. Systems Engineer is expected to lead projects and manage supporting staff as assigned to complete the project. The Sr. Systems Engineer is expected to work with management on setting timelines and priorities and work independently to achieve project goals.

Minimum qualifications (mandatory): Experience or demonstrated familiarity in more than one of the following technologies, with a desire to learn others:

• Familiarity with VPN concepts

Preferred qualifications:

• Knowledge of Ivanti VPN technologies (preferably, but not limited to, Ivanti and/or Palo Alto)
• Familiarity with Splunk queries
• Familiarity with Scripting (Powershell...)

Special knowledge, skills, and abilities:

• Knowledge of VPN technologies
• Working experience implementing/supporting VPN concentrators
• Understanding of networking & TCP/IP
• Design and implement solutions to support server requirements for High Availability (load-balancing, data replication, failover, clustering...)
• Must be capable of documenting the environment using tools such as Visio and Excel.

Education:

Bachelor's degree in computer science, information systems, or related field is required. Additional experience may be substituted for education.

Work Experience:

Five-year related experience assisting with leading administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide multiple platforms; designs highly complex business, clinical, education, or infrastructure solutions