Staff Marketing Operations Manager

Intuit's Consumer Group (CG) Digital Activation Team (part of the TurboTax marketing organization) manages the technologies and data enablement for targeting, personalization, suppression, optimization and insights, all with compliance and data stewardship. This includes the onboarding of data to activation platforms, creation and delivery of digital audiences using 1st/2nd/3rd party data, multi-channel journey orchestration, client- and server-side data collection/orchestration, and management of analytics & insights technologies, while continuously improving quality & speed.

This role will be within the Digital Activation Velocity team, primarily focused around E2E process and implementation of data discovery, onboarding and quality.

Responsibilities

Access to data is critical to delivering and scaling personalization for marketing campaigns. Today a combination of engineering and marketing teams are required to understand, source, prioritize, mine and move data. To accelerate progress, the Digital Activation Velocity Team is looking for a Data Catalyst who will be responsible for end-to-end ownership of data enablement, working with cross functional teams to deliver attributes for marketing campaigns. Data Catalysts will use their robust technical and data skills, knowledge of Intuit's products and data producers, business and analytical acumen to deliver attribute clarity and availability, improved campaign delivery and reduced dependency on product managers and product developers. Responsibilities include:

Lead translation of marketing use cases to technical data requirements

• Partner with Digital Activation Operations Team to understand marketing channel use cases and translate into technical data requirements to enable data ingestion process (domain source → marketing systems/platforms)
• Drive clear understanding, documentation & communication of business requirements

Drive data discovery process to identify data sources with entity stewards

• Investigate and confirm ownership of marketing attributes by navigating Intuit data registrar and/or proactively set up meetings with various potential source owners to gain ownership alignment
• Drive data implementation discussions with source teams if data is not readily available to consume
• Determine accurate & clean data source for each new data request
• Create SQL data specification / queries based on source / use case requirements to enable shovel ready onboarding

Drive clarity around data derivation needs based on source and use case requirements

• Coordinate across engineering teams to ensure clear handoff, SLAs and requirements for data requiring transformation / derivation

Manage data onboarding ingestion process across multiple pipelines and engineering teams

• Lead implementation of self-serve data ingestion across multiple pipelines to marketing systems/platforms to enable audience creation for personalization campaigns

Lead Data Validation

• Verify newly onboarded data against the source data to ensure completion, freshness, and quality - both one-time validation once onboarding completes, as well as for ongoing monitoring
• Monitor data pipelines to ensure accurate and consistent data usage for marketing campaigns and targeting

Improved Operational Excellence

• Establish operational runbooks and documentation to increase overall rigor, and share best practices with partners to multiply data literacy
• Provide support on data onboarding tools and processes to enable high caliber of operational efficiencies
• Communicate progress, learnings, risks to senior management and the broader org
• Be the subject matter expert and partner with stakeholders to define business strategies that leverage existing capabilities and identify gaps for product roadmap consideration