Come join Intuit as a Staff Program Manager on the Business Operations team within the Small Business and Self-Employed (SBSEG) Customer Success organization. We are looking for a strategic and creative program manager that can help shape the SBSEG Customer Success strategy, drive organizational alignment and enable growth by bringing operational rigor to our most strategic, transformational programs. The SBSEG Customer Success Business Operations team partners with executive leadership and teams across the company to drive planning processes, ensure successful execution of top priorities, and manage special projects critical to Intuit's long-term growth plans. In this newly formed role, you will operate in a fast-paced environment, managing cross-functional initiatives and deploying high-impact, strategic programs. This is an exciting time to join this team as we revolutionize the way small businesses run their business and deliver on our mission of "powering prosperity around the world."

Responsibilities

• Drive, own and communicate the program strategy on behalf of the SVP sponsor, including tying the business unit, portfolio and program strategy together. Use influence to help teams understand how the program fits into the overall strategy.
• Prioritize initiatives within the program and surface risks and trade-offs as well as recommendations to the stakeholders.
• Breakdown and organize the program into manageable pieces that can be delegated or individually owned.
• Lead cross-functional dependency management for the end-to-end program, across all workstreams.
• Use data, principles and risk mitigation to assess progress to plan.
• Drive the status and reporting structure to wide-ranging audiences, in a manner that is consistent with both input goal best practices and the needs of the program, ensuring everyone is well-versed in the strategy, plans to execute, and status across all functions
• Develop decision-making principles, make recommendations on resolution paths, and lead discussions with senior stakeholders to address program performance challenges.