Summary
Imagine what you could do here. The people here at Apple don't just create products -they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. By supporting this team you will be helping to make believers out of them.

As part of our WW Education leadership team, you will play an integral role in ensuring we are designing and delivering global sales programs to support the needs of our education customers and drive business growth. This is a highly strategic role that requires leading a team, working across complex environments, inspiring others, and making effective business decisions. In this role, you will partner with Apple's education teams worldwide to design and deliver programs that are relevant, scalable, and impactful. Through your deep knowledge of educational structures and policies and thought leadership, your influence will shape our World Wide Education team for years to come.



Description
As WW Education Senior Manager, you will oversee Apple's global education sales programs, including Apple Professional Learning, Apple Distinguished Schools, Authorized Training Centers for Education as well as any future pre- and post-sales education Customer Success programs. You will play a crucial role in ensuring Apple is at the forefront of providing first class programs to ensure education institutions successfully adopt Apple technology and deliver ROI.

In this role, you will:

- Lead a team that is responsible for the implementation of WW Apple Professional Learning, Apple Distinguished Schools and a range of other Customer Success programs
- Provide oversight and strategic direction of Customer Success Programs, including WW Apple Professional Learning and ensuring alignment with channel programs and country-specific sales programs
- Set strategy and oversee the WW Apple Distinguished Schools Program, to offer strong value for schools and ensuring relevance across markets and improving operations to support an efficient, and supported process globally.
- Partner with regional education sales teams across the world to support their business needs and drive relevant adoption of core programs such as Apple Professional Learning and Apple Distinguished Schools.
- Design the strategy for future education Customer Success Programs, including all levels of formal education.
- Lead the WW implementation of Apple Authorized Training Centers for Education and design supporting programs to support country requirements.
- Partner closely with other WW Education teams and other relevant teams (e.g. Legal, Compliance, Government Engagement, etc.) to ensure strong alignment, cohesiveness and a one Apple approach, ensuring a seamless customer experience across advocacy and customer success programs run across the business.

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