Staffing, Engagement and Marketing Manager - Event and Venue Management

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia . Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Location

This position will work on both campuses but will be based at Fifth Third Stadium, located at 3200 George Busbee Parkway NW, Kennesaw, GA 30144.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Oversees staffing, student engagement, and marketing for Night Owl and the Department of Event and Venue Management. Ensures smooth operations and improvement of ongoing departmental programs, activities, and initiatives. Works to attract top talent to the Event and Venue Management department and the Night Owl program while effectively promoting associated brands. Drives the success of the Night Owl program by creating experiential learning opportunities for students in sports, entertainment, and venue management fields.

Responsibilities

KEY RESPONSIBILITIES*:
1. Develops and implements comprehensive strategies for attracting, recruiting, hiring, onboarding, and retaining student employees.
2. Oversees the planning and execution of departmental training and onboarding programs to enhance staff readiness and situational awareness.
3. Oversees the budget for student employees and creates and distributes monthly reports to ensure accurate billing.
4. Ensures the Night Owl program aligns with the university's academic mission and provides meaningful experiential learning opportunities.
5. Manages and maintains the electronic student staffing database and scheduling system, ensuring it is up-to-date, accurate, and user-friendly.
6. Serves as the primary point of contact for Night Owl student staff throughout their employment lifecycle, ensuring policy compliance.
7. Designs, sources, and manages staffing and recruitment-related inventory, including uniforms and promotional items.
8. Attends industry workshops and conferences, seeking opportunities for students to represent Night Owl on regional and national levels while advancing the mission of the university and department and fostering professional growth.
9. Supervises the Night Owl Staffing and Marketing teams and the Night Owl Crew Call staff.
10. Coordinates departmental educational, engagement, and networking opportunities, such as venue tours and guest speaker events.
11. Collaborates with the Night Owl Alumni Council to facilitate engagement opportunities for current and former program participants.
12. Cultivates relationships with students, faculty, and academic administrators to create external learning environments that complement the academic curriculum.
13. Develops and executes comprehensive marketing plans for Fifth Third Stadium, The Department of Event and Venue Management, and Night Owl, utilizing market research, analyzing performance metrics, and ensuring alignment with university partners.
14. Oversees the creation of marketing materials, including presentations, signage, graphics, videos, and other digital content.
15. Manages digital marketing efforts, including website content, email campaigns, and social media platforms.
16. Oversees and manages crew meals for events, including coordinating with clients and vendors, handling logistics, and ensuring adherence to university policies.
17. Acts as Manager on Duty for assigned events.

Required Qualifications

Educational Requirements
Bachelor's degree or an equivalent combination of experience.

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Five (5) years of related experience

Preferred Qualifications

Additional Preferred Qualifications
Trained Crowd Manager Certification
TEAM (Techniques for Effective Alcohol Management) Certification and Trainer Certification

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience in guest services, crowd management, and event management working in large-scale environments
Experience working in higher education

Proposed Salary

The budgeted salary range is $51,800 to $58,000. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time, meeting assigned deadlines
Able to train others and proven leadership skills

KNOWLEDGE
Knowledge and comfort level with speaking in front of groups and excellent and exciting presentation style
High level of expertise in technology and social media
Strong desire to educate and develop student leaders

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, technology, organization, communication, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service and phone etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu

Background Check

• Credit Report
• Standard Enhanced
• Education
• DMV
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf