STORE OPS ANALYST SR - Remote

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

• Analytics and Reporting o Utilizes multiple internal systems to provide detailed analysis for identifying key trends or exceptions for peer review and resolution development o Manages and designs reporting scorecards that detail operational improvement metrics to monitor the health of front-end POS systems and internal application utilization/adoption for leadership review o Performs specific process and application audits and develops measurement tools to review, analyze, and recommend potential changes and/or new solutions for existing processes and test-and-learn initiatives o Actively pursues process improvement opportunities with the goal of eliminating waste and identifying areas for process automation and refinement
• Project Management
  • Creates and manages project plans to tracks status updates on key projects and test-and- learn initiatives with third party SaaS providers
  • Captures request details and formalizes the requirements gathering process on all potential enhancement recommendations for tool and process development and/or optimization
  • Conducts observations of field operations to collect insights and solicit feedback for process mapping and determining pre-vs-post process change impacts
• Communication
  • Develops presentations, communications, and training content for use in conducting training sessions, presenting status updates to leadership, communicating product enhancements, and/or leading cross functional teams
  • Supports field operators through troubleshooting diagnostics on software applications and maintenances the user access management provisioning process on internal tools

Qualifications

• Demonstrates a knowledge of retail operations and front-end POS processes with a background in continuous improvement § Skilled at data mining and database management tools like PowerPivot, Power Query, Alteryx, and/or 1010data to identify opportunities through root cause analysis, develop actionable solutions and reports, and execute required plans § Highly proficient at MS Office products, especially PowerPoint, Excel, Teams, SharePoint, and Outlook § Familiar with reading, writing, and editing programming languages such as SQL, XML, and Visual Basic § Effective communicator both in-person and through documentation to facilitate cross functional meetings for change management with stakeholders and conduct training sessions across operations
• Team player committed to developing and maintaining strong partnerships and relationships with all levels within the organization and with external partners
• Exhibits excellent time management through challenging work, multi-project/task schedules to ensure key milestones and deliverables are completed on-time
• Demonstrates skills of product ownership skills to provide governance and ambassadorship for internal tools/applications and processes

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